Worst lodge and owner I've been to
My husband and i have just returned from a new year break. We went with another couple.
It was a disaster. My husband's review is here to read....And all the things he said are 100% correct. The lodge was ill equipped, and poorly maintained, as you can see from his review. The hot tub in the lodge didn't work for 2 out of the 4 days. The list of issues is on my husband's review for you to read.
Vanessa the owner has replied, stating that what my husband wrote was untrue. I can assure you that the 4 of us that stayed in the lodge , can attest that it is true.
Vanessa kept ringing my husband, calling him a liar. And wasn't very pleasant down the phone. She wouldn't listen to what my husband had to say, and made no apologies. She also phoned the other couple, and told them what a nasty man my husband was!!
My husband's criticism was honest and fair.....despite what Vanessa might write. It was an objective review of the Birkdale lodge that my husband and I stayed in.
What sort of customer service, consists of phoning the customer up , berating him and calling him a liar! It shows what sort of person we are dealing with.
I would definitely not return, and would not recommend this Birkdale lodge.
Worst lodge holiday ever.
We have just returned from a four night stay at Thorpe Park Lodges. I phoned up the number on the reference 48 hours before as was stipulated, which was answered by a male who said ?we will open the barrier when you arrive? at no time was any other information given to me.
We arrived on Monday 31st?December 2018, arrived at the barrier, rang the number which was answered by the same gentleman. He said the lady who deals with arrivals wasn?t available, and directed us to park on the car park while he tried to find her.
We parked up and some minutes later he phoned telling us our lodge number, but no other information. We found the lodge and went in.. Everyone's faces dropped as the picture on the website did not match the reality. Creative photography made the lodge look larger than what it was. We have been going five years with friends to celebrate New Year's Eve in a hot tub. We decided that we would go into the hot tub but found there were no towels in the lodge so we phoned up the owner, Vanessa who said ? you should have been talked through the requirements when you phoned up?.. which I wasn?t. She then arrived with towels. The owner Vanessa told us that had we booked with her? she would have advised against 4 adults staying in this lodge as it is too small.
On New Year's Eve evening 2 of the party decided to go into the hot tub, within minutes it went off, fusing all the electrics in the lodge. One of the party reset the circuit breaker which immediately tripped. This happened many times by this time it was 11.20 ( a great New Year we were having) we decided that we would ring Vanessa who said she would try and get the? handyman (Jason). In the meantime we decided to isolate the hot tub, as we felt it was causing the problem. This did solve the problem in the lodge but the hot tub remained unusable for 2 days out of the 4, thus spoiling the idea of a hot tub break.
We did not get what we had paid for a Hot Tub break?.. our New Year's Eve was ruined.
As we inspected the lodge we found a host of issues which we have listed below for your perusal:
1.??????No mop to mop the floor which is necessary? when coming out of the hot tub.
2.??????Lodge poorly equipped
3.??????Main toilet only flushed twice a day due to the slow fill
4.??????Sink in main bathroom had stuck ?. Which was repaired by the handyman.
5.??????No toilet brushes
6.??????The curtain rail fell off in the double bedroom
7.??????Fridge too small only half the size of the normal fridge. Not suitable for 4 adults it was not fixed to the housing and wobbled when opened.
8.??????One of the legs on the dining room chair was dangerously loose and unstable to sit on.
9.??????Only one shelf in the oven
11.??No roasting tin or trays in the oven
12.??There is a washing machine but nowhere to hang your washing--- should be a dishwasher.
13.??Dogs are accepted in the lodge but not dog friendly as there should be a fence around- dogs have to be kept on the lead.
14.??To take the lid off the hot tub- you have to walk on muddy grass
15.??Mismatched cutlery, no scissors and only 3 dessert spoons
16.??Cutlery drawer had no organiser making it dangerous with the knives among the cutlery
17.??In adequate saucepans all small not allowing for four people to eat together
18.??The plus side is 5 potato peelers
19.??Inadequate storage for four adults as no wardrobe in the second bedroom ? thus stating again the lodge is not for 4 adults as stated.
20.??No oven gloves or tea towels
21.??Shower door in bedroom fell off? so the floor was soaked- but no mop!!
22.??Very small rubbish bin for 4 adults- no extra bin bags.
23.??The towel ?( I say towel as we only had one for 4 adults to take a bath was ?old and had not been washed.
SO what did we pay for!!!
This is the worst lodge we have ever stayed in which includes lodges booked with Sykes previously
I expect compensation for the inadequate lodge which led to the spoiling of the holiday.
We expected a minimum standard of facilities and we feel this wasn?t met by any means especially for the price we paid
?There were diggers in front of the lodge, preparing a base for a new lodge, also a chainsaw running, chopping trees down. Not quiet and peaceful.
Also the guest information/ office was never open. It was full of drying laundry.
I wouldn't visit this place again....awful!
Stayed here for 3 nights, and what a relaxing few days we had, was able to take my German Shepard and even she enjoyed it, especially the wildlife! Was very thankful that the heating was on as it was bitterly cold when we got there, we had a 2 bedroom place as I went with friends, all the staff were very helpful, and we are already in the process of booking again for October 18.
Also I would just like to say having read the only bad review, I must disagree, you have to remember you get what you pay for, and we believe we had a very good deal...
Little bit of Luxury
Really lovely stay at the lodge. Really clean and impressive accomodation and the hot tub was a lovely piece of luxury. Nice quiet park, people are really friendly on site. Pet friendly and we had a really relaxing break would stay again in a heartbeat.
Perfect lodge perfect weather.
We ateyed for a week in the Birkdale lodge and had the most amazing time, hottub was great, staff friendly and couldn't do enough for us, on the Tuesday the temperature was so hot they went out a bought an air conditioning unit especially for myself and my wife.
We've booked again already and coming back in December for the Lincoln Christmas market.
Thanks again Thorpe Park Lodges.
Steve & Chris.
A TripAdvisor Member