Not as described.
The property is lovely and unusual, with beautiful views of the river and clean, however it is not as it has been described. The bedrooms are small, not a problem but, the beds are either standard doubles 4ft 6 or 4ft (only suitable for one person). The 10th bed is a z bed in the lounge. There are two not three bathrooms, the third is just a sink and toilet. The shower in the main bathroom is only a shower hose on the bath. The only proper shower is the en suite and even though the bathroom is large, the shower is small. The garden is only an enclosed courtyard so not really suitable for dogs. We were a party of 5 people and a dog, so it was ok for us, but I would not recommend it for more than 8 people maximum, of which some should be children. Should not be described as luxury in my opinion.
Average at best
The property itself is in a lovely location, full of history, quirks and some of the original mechanisms of the Mill when it was operational. It some ways it?s like living in history (very obvious if you?re taller as the beams can often introduce themselves to your head!! You learn quickly to duck)
Sadly, the facilities and amenities fall well below the description and cost charged for a weeks stay. All of the sofas were very tired (completely knackered) with no padding left in the cushions, half the dining room chairs were beginning to fall apart and were used with great care. Both TV?s are modern, smart types and there is WiFi throughout (if you know how to reset the network plugs). The kitchen cupboards are also way past their prime, many of them not closing properly - especially on the dishwasher and washing machine. I fully appreciate there are many restrictions to running/modernising a listed property but it appears not much TLC or thought to replacing very old equipment has been made.
The main ?bathroom? upstairs only has a bath with a mixer tap - although the mixer tap doesn?t work and only allows the shower head to operate so you can?t actually run a bath. Otherwise there is only one shower in the en-suite for a whole house to use.
In particular, and mentioned in a previous review some months ago - THE FRIDGE DOES NOT WORK!!! It leaks, the door doesn?t close properly and it doesn?t get cold. The one pint of milk left for us was off when we arrived. That was the only ?arrival gift? we could find. In all the other rentals we have stayed in before, there was at least a little welcome basket. Bearing in mind this was raised months ago via another review and nothing seems to have been done to replace it is frankly poor when you are charging over ?1000 to stay there.
The property is up for sale and may have been for some time (sale boards outside and another from a different estate agent in the garage). This may be the reason for a reluctance to make the basic upgrades required but - given the state of the sofas, the fridge and the taps in the bathroom - these would not be that difficult to achieve quickly.
In summary then, it?s a brilliant location, lovely house (as a house) but it leaves you the impression that the owners are keen to sell and therefore reluctant to spend any money on the basic elements that would raise this from below average to good/great.
Avoid at all costs
I'm not often moved to comment negativity, usually voting with my feet. For this holiday I will make an exception. We booked for multiple members to stay for a family wedding. We were aware of the listed status and expected the cottage to be old, cobwebby and have quirky corners. We were not prepared for the unnecessary clutter on every wall and in almost every cupboard.
Positives. Arrangements for collecting the key and gaining entry into the cottage were straightforward and well explained by 'Angie'. We were anxious that with so many of us to shower etc. in readiness for the wedding that the hot water supply might not meet our requirements but ?Angie? showed me how to use the central heating/hot water system. At no time during our stay were we without hot water or heating. The bed linen was clean and the towels sufficient. The nearby services such as shops and restaurants were well described and of a very high standard. (A major saving grace) The views over the millpond were superb and added character to the building.
The kitchen cupboards were ill fitting and did not appear to have been cleaned out for a very long time. They were filled with rusty and dirty kitchen equipment. The inside of the cooker did appear very clean and almost unused which led me to believe that the majority of uses did as we did, and ate out twice a day. The saucepans, cheese grater and tin opener were not fit for purpose and there was no suitable space to store food. The dishwasher and fridge were antiquated and our milk went sour and the freezer has never been defrosted in many months. There was however a plentiful supply of glasses, plates and beakers.
The wardrobes were either full, or not fit for purpose. Those that had been lined with wood were grimy and contained a mish mash of old coat hangers ? not the sort of place you would want to put special wedding wear! In the smaller of the double bedrooms the fancy wardrobe fronts covered one entire wall but the there was no inside clean space. It was just a damp smelling space that backed onto the cottage wall, filled with disused Christmas decorations and unused bedding The only wardrobe downstairs, presumably for the 3 folk that would sleep downstairs, stored the bedding for the z-bed that would sleep person 10 and the travel cot. We have no idea where this extra bed or cot was supposed to fit other than in the upstairs lounge.
Bathrooms had been fitted with modern fittings and the shower was adequate, but if the flow of water was increased the shower head came adrift. The supposed shower in the family bathroom turned out to be a mixer shower head over the bath with no shower curtain or standing stall. This gave us one shower cubical for 9 people. These bathrooms were cluttered with novelty items and cobwebs!
All of the seating furniture had seen very hard wear and was not inviting at all. Presumably if you all wished to sit together you had to go to the pub! Certainly not somewhere you would sit when dressed to go out.
We are not sure of fire policy for rented accommodation but there was no plan or thought given to escape in the event of fire. None of the main windows on the upper floor would open. They had secondary double glazing that opened on all but one of the windows but the windows themselves were painted shut giving no egress from the upper floor at all in the event of a fire. One set of secondary glazing had been screwed shut presumably when a catch had been broken.
There were numerous fire alarms tucked into crevices and one was hung from a piece of questionable equipment suspended above the entrance to the dining room which one tall guest discovered on entering the building, along with a sizeable bruise to his temple. The Velux windows which did allow a little air to circulate through the building were too small for us to climb through, with the single exception of our 3 year old.
Water Risk :The courtyard would be lovely on a warm sunny day with the sound of running water through the sluice gates and this provides a pleasant aspect to the area but we were horrified to discover that there was no security grating on the far side of the fence to prevent accidental falling into the water. We appreciate that the fence was sturdy and waist height and did present a barrier but, right next to this fence is a table and four chairs which could easily have been climbed upon and a child could quite easily lean over the back of the seat and tumble in. There is no written warning on the patio doors that there is open water nearby and the drop the other side of the fence is 15 feet at least. Just thinking of this hazard makes us anxious as we imagine what could have happened if the weather had been warm and sunny and the door unlocked. We truly fear this is an accident waiting to happen.
Sykes has informed me that there is now a sign warning of this open water but as far as I am aware no changes were made to the fire risk. They did offer me a ?50 voucher against a future booking but I declined this as I would not use the firm again if their policy does not enforce stricter fire safety.
We have just spent 2 nights in this cottage and had a lovely weekend away. The cottage is as described and was perfect for the big group we were in. The kitchen was well equipped and the bathrooms are lovely. Just what we needed for a weekend away with friends. Thank you.
Be very careful - a care less owner! NOT FIT FOR PURPOSE when I stayed Dec 2017.
(Currently in dispute).
A nightmare location. A nightmare cottage - THIS IS NOT A LUXURY RESIDENCE!
Kitchen NOT fit for purpose riddled with slugs dirty, filthy Kitchen. How about a fridge that failed from day one and was so slanted it spilt out the contents - leaving me to prop up racks using cardboard?
?Downstairs FILTHY dirty. Broken crockery.
?Dangerous egress and ingress.
?TVs that needed the owner to tune.
? Faulty heating shower that didn't work etc.etc. There is a further list!
? An owner by the way that when approached by my list of complaints - Couldn't be bothered to fix the ONE shower for this place - due to it being so busy at Xmas - he couldn't be bothered and pay for someone over the festive period!
? Leaving me sending home some family and friends expected in the new year?
?The owner is unbelievable - I own rental property and the attitude of his is designed to fail! Greedy narrow minded person.
I booked this hoping it was as described by Sykes cottages. It is NOT be warned the people that stayed here before must have been easily pleased. THIS is not fit for purpose.
? Spoke to Sykes and they are very helpful re the complaint and I am urged now to instruct a brief to get my money back apparently the miser doesn't want to repay a penny - even though we returned mid week of a 14 day 'luxury' stay.
??I have a full report and photos to back this up - so avoid it like the plague.
? PS there are no walks around the area just 'doggie - poo' runs for the locals and you to compete over.
? AVOID - I have told Sykes all of this and I am clearly dismayed that it is still being advertised - tho is NOT luxury - precious little works in it and it IS filthy! It HAS no land you walk straight out into a bust=y main road and the place is a nightmare for a lengthy stay.