Pembrokeshire Self Catering cottage, Firs Lodge , Narberth, sleeps 4

Very let down
We have stayed at this lodge before approx 5 years ago and had a great time. This time we were contacted by Sykes minutes before arriving after a 5 hour journey to advise that the hot tub was losing temperature and wouldn't be fixed until 5 days into our holiday. They advised it could still be used and offered compensation over the phone before we arrived. We arrived at 4pm to find the cleaner still there and after she had left,we saw that the living and kitchen area floors were uncleaned with cobwebs at the bottom of the fridge freezer and kitchen cupboard area, this was seen by the maintenance man who then arrived to explain about the hot tub. Check in time was altered to 4pm to allow extra cleaning to take place because of Covid. The bathroom shower cubicle was also mouldy and needed attention, crumbs were on the kitchen work tops and windowsills were dusty and the sanitiser dispenser outside was either empty or not working. We contacted Sykes who asked us to send photos which I did on our return, Sykes accepted the evidence re the lack of cleaning and offered compensation, however during the holiday my husband and daughter developed a rash we believe was from using the hot tub and provided pictures of this to Sykes at the same time on our return. Sykes then withdrew the offer of compensation as they stated a Health & Safety case needed to be opened. They have since ignored all communication and promises of calls back failed to materialise. We have stayed in lodges with hot tubs before without any problems and believe the rashes were caused because the hot tub was losing temperature. I gave Sykes opportunity to advise on my complaint before posting reviews - no response was received back from them despite them having almost 3 weeks to look into and resolve our complaint.
Passenger18833208063
2021-09-22

Outstanding
Such an amazing stay, very quiet perfect for a romantic retreat. Just the break myself and family needed. Would 100% recommend and stay here again. Credit to the owners. :)
G792QAhollyc
2020-12-11

A complete escape and luxury lodge which was well equipped with comfortable furnishings. A bonus was the hot tub at the end of the day. The golf course is on site and my husband enjoyed his rounds of golf. Narberth town has all the shops and restaurants you need, and Tenby and Saundersfoot are not far away. Would love to go back.
Mr Hemmaway
2016-05-10

We loved the area, there were beautiful beaches close by and lots for the children to do. The accommodation was excellent and the hot tub was a luxury which made our holiday at the end of each day.
Mrs Elcock
2016-04-03

A fantastic location and so relaxing - would highly recommend and have already booked again for September!
Mr Jones
2016-03-20