DO NOT STAY HERE
This was one of the family's 60th birthday treats, and this place looked perfect ! It was ruined due to a lack of attention to any detail and, from the other comments on here, not listening to any feedback.
We arrived on a Saturday in February & the place was chilly. We didn?t think this would be a problem as there was an open fire and we soon had this roaring away. We turned up the thermostats but read in the literature that, as the property was fitted with under floor heating and had stone floors, it would take several hours to warm up. Not a problem we thought?.it will be nice for the morning. Well, it wasn?t ! The first thing that happened on the Sunday morning was that the lights in both upstairs bedrooms tripped out. I referred to the supplied literature but found no instructions as to where I could locate the trip box. As such, I had no other option other than to call the number listed in the book for the housekeepers. They told us where to locate the trip box (which happened to be in a book / DVD cupboard in the Dining Room ? I know, silly me, fancy not looking there). On flicking the switch, I went back upstairs to check that the lights had come on in both bedrooms, and the good news was that they had. The bad news was that this only served to highlight the number of bulbs that were broken throughout the property and let me see that the free-standing bath in the master bedroom had no plug. Now I am no expert but am pretty sure that you need a plug in a bath ? It was somewhat disconcerting that the housekeeper's position on all of this was ?well the bulbs shouldn?t be out & the plug should be there?. I have photographic evidence to prove my points should anyone require it. The housekeeper advised me to call the owner. I followed the advice, but the owner was clearly somewhat irritated with his housekeeper stating, ?I don't know what I pay them for?. One may deduce from this that my problems were not an isolated incident ? At this point I explained that we had an elderly guest with us and all the bulbs that were out made it a bit unsafe for her. He asked me to purchase some light bulbs and he would reimburse me !?! I explained that many of the broken bulbs were in the middle of the ceiling which was at double height and that I would not be able to change them as I didn?t have any ladders, nor should I have had to change them as if the housekeepers had done their job from the outset that we wouldn?t have had a problem. ?Leave it with me?, were his final words. Well, I did, and I am still waiting to hear back from him on this issue. It was soon after this that we discovered that the heating & hot water clearly wasn?t working as the water in the house matched the temperature of the stone cold (excuse the pun) floor. I called him again and he said that the heating system would need refilling and resetting, and he would send his neighbours over as they knew how to do this. His neighbours (who were lovely & one of the few positives from the weekend) showed up and after we had semi dismantled the kitchen were able to restart the boiler. We then went out for the day walking and on returning were looking forward to nice hot showers, but somewhat predictably the boiler had packed in again. Seemingly the boiler has been an ongoing issue as the neighbours informed us that they had been call upon several times over Christmas to help previous guests out of a similar predicament. We called the owner again who said he would try to get a heating engineer out but if he couldn?t get one on a Sunday that there would be one there first thing the next morning. So we kept warm by the fire but didn?t want to get too close to each other as due to the lack of hot water things were getting a bit ?whiffy? ! Somewhat predictably no engineer showed up on the Sunday night. I am unsure if ?first thing? means something different in Scotland as by 10.20 the following morning when we left they still had not shown up ! The heating & hot water issues were resolved by the time we got back on Monday night and we left on Tuesday morning. So, from Saturday until Monday late PM we had no central, heating, no hot water, inadequate lighting, and no plug in a feature bath (that I couldn?t have used anyway due to the lack of hot water). To be fair, the inadequate lighting hid the rips in the furniture (that people have been pointing out for the last 4 years on this site hence the not listening to feedback comment at the top of this tale). On reflection, it is also telling that there is a number for a heating engineer in the literature left in the property. Please remember folks that this was all in February (not exactly the warmest time of year in Scotland) and that we had an 87 year old lady with us.
We had been in touch with the Booking Agent (Sykes) during this debacle but on getting back decided to pursue some sort of refund / gesture of goodwill. The owner considered that the jar of homemade jam that his neighbors brought when they attempted to resolve the boiler problems served as such and that everything else was tickety-boo. News flash?..it wasn?t !
It is such a shame as with the right owner & the right tweaks, this place could be spectacular. Do not stay at this place unless you are OK being completely let down by an owner who couldn?t care less and will take no action when things go wrong.
As previously mentioned, I have photographic evidence of EVERYTHING outlined in this review, so please feel free to contact me should you wish to see any of it.
Perfect, wouldn't change a thing
Loved it here, just what we needed, a lovely relaxing beautiful house. We were not bothered by the one bathroom as we only have one at home for a family of 5. Additional bath was a lovely luxury. My parents joined us for a couple of night but ended up staying 3 nights. Perfect and I would highly recommend.
fantastic facility and Location
Our family stayed for 2 nights at this fantastic converted coach house. The whole set up in the 3 bedroom facility was nothing short of exceptional. The whole house was spotlessly clean and tidy, with great character. The surrounding grounds were private, which offered piece and quiet, with stunning views from the master bedroom balcony. The beautiful beach is only 3 miles from the property via Coldingham village.
The whole experience was one we will remember for a long time :).
Good but could be better
This is a lovely place to stay, let's get that down straight away. My wife and I stayed here for a week with my daughter, son-in-law and their new baby (12 weeks old). It was a great stay and I really enjoyed it.
There were a few issues with the property. The Aga is out of commission and it looks unused for months. I'm guessing that "high winds" is a feeble excuse and the real reason is "don't like cleaning it". The dishwasher packed up on us on day 1 so it was hand washing from then on. There are rips in the furniture (at least 3). The extra toilet across the courtyard is pretty basic and has a very interesting drainage system - it discharges all over your feet.
The location, at Press Castle (not a castle BTW), is fine and there is some nice woodland to walk in. You are, however, miles from civilisation and there is no public transport. Too far to walk to Coldingham unless you are quite fit. The shops in Eyemouth (about 7 miles away) are better.
There is precious little phone signal at the property (I'm with Vodaphone but it was poor with other networks too) and there is no internet. Great if you are after some solitude. Not great for the 21st Century.
As I said first up, we enjoyed our stay here but I would be surprised if we ever return.
Beautiful but small adjustments would help..
This is a really lovely cottage and in terms of location and space it would score much higher but I have to agree with some of the other comments on practicality especially as a family. The living space and gardens are great ! The wet room was a big hit too - really nicely done out and great shower.
Blinds upstairs would help when in summer the children are trying to sleep - I would imagine this would also help the issue with heat (although not a major problem for us this holiday I can imagine in height of summer would be a problem!). A toilet upstairs would be useful again especially for children I felt the need to leave light on as didn't want my daughter coming down spiral stairs in dark to use the loo at night- but this was the only reason this was an issue for us.
I also agree that a welcome pack or at least bin liners and washing up liquid should be available for guests. More information as a welcome pack would also be appreciated such as local shops, facilities etc especially as no wifi available.. This makes the need for more local tourist info more important and easy and cheap enough to provide.
However, we loved the cottage and really enjoyed our stay here just a few tweaks this would be a great find!! Also better directions to the cottage would be good - the sign from road says press main not press castle which was a bit confusing at first!