Self Catering in Cornwall - Lanreath

Dirty and Broken fridge and dishwasher and disgusting response
After the shelf in the fridge gave way and broke ,2 bottles Champagne and 1 bottle Prosecco felt on the floor from 4 feet high and exploded and scattered the whole Lodge with glass. This could have made us and our 2 little dogs blind our gave us life changing scarfs. In the first place reception promised to send somebody to clean this up. Nobody showed up and later we where told that this was our own responsibility because its self catering. It took me hours to calm down my little dogs because of the sound of the exploding bottles and could not go for diner now. My wife was very upset because of this and I lost my appetite. This was our 6th wedding anniversary and very important for us still recovering from cancer. Our weekend was from the 08/11/19 till 11/11/19 later we read in the feedback book in the lodge that this broken shelf was reported several times with some other defects and cleanliness but nothing was done. Our wedding anniversary is messed up and never again we will go there. Further the dish washer was broken also reported 2 months ago but not nothing was done. We found when cleaning the scattered glass about 20 dead flies under the seats and enough hair to net a Labrador. Between the tiles in the bathroom is black from dirt, No light outside by hot tub. The restaurant / bar closed on Sunday. We are not even offered compensation for the broken bottles Prosecco and Champagne because of a broken shelf. Sykes told us that these shelfs in the door of the fridge are not made for bottles to put in. This must be special fridges because the rest of the fridges in the world that is the place to put bottles in a fridge on the bottom shelf in the fridge in the door. We are upset, disgusted and very disappointed with the state of the lodges and the way Sykes treated us.
Dutch d
2019-11-11