very poor holiday experience
I have been a Sykes customer for many years and have experienced no significant problems with any of the properties until now. We have stayed in some amazing properties and have had some really memorable holidays. Sykes have always been very competitive and the standard has been high.
My sister booked Oak House from 11 to 18 July, paying just over £1400.
We felt the property was nice enough but over priced. There were a lot of wee issues with the accommodation that left me feeling that it did not merit the rating or the price. I would suggest it was tired and needed some TLC. Given that it was just being rented out for the first time since lock down we would have expected a higher level of care given to the maintenance of the accommodation.
The property had clearly suffered from being let out since being being built. The photos on Sykes looked fabulous but the reality was not quite the same. Two large floor tiles in the living room were loose, having come away form the tile adhesive. The toilet seat in the main bathroom was broken with the lid missing. The plug was broken in the bath and there was a number of watermarks on the wall. In the house there was some flickering lights. The hot tub kept it's temperature but the jets did not work. The ice machine did not work properly, lighting in the kitchen was inadequate and there was a large pane of smoked glass left lying in the garden for no reason, the garden table was also broken at one end. The two leather couches had burst seams. The bedroom furniture was past its best and marked with cup stains etc. There was also a faint smell of sewage. The key safe did not work.
None of this massively affected our holiday. We did not complain and accepted all this. However on day two we noticed a crack in the induction hob. My daughter had cooked a paella and when cleaning up this came to our attention. Given the nature of the property we put this down to another issue needing attention from the owner as we had not done anything to cause the crack, as such we presumed it had already been there. It's a dark kitchen (not reflected in the photos on Sykes) and so we presumed this was the first of us noticing this. The hob worked throughout our stay and we had no issues with it.
On the last night of the holiday were were handed a letter saying we needed to vacate by 9am. Previously we had been informed 10am and this earlier departure time had not been communicated to us. However we did not complain and just packed up early.
On leaving the property we were quickly contacted by Sykes. We were sent an email saying that £300 was being taken from our account (good housekeeping bond) and that we were being invoiced for a brand new Neff hob of £1000. We were horrified. If the hob cracked when we were there it was certainly not due to negligence by us. If it did crack when my daughter was cooking I would suggest this was because it was old, had been damaged previously or was faulty. I would suggest that it would be up to the owner to replace this not us.
The customer services staff at Sykes were very supportive and recognised our upset and concern at this. However we were informed that there was nothing they could do as the owner had the right to take this money and request payment. In all my years of renting cottages I have never experienced anything like this. We have no say and no come back. We are always very careful and respectful in holiday cottages we rent and this was fairly shocking to us. We expected at least some discussion regarding this.
Following our holiday we decided to review the property and our experience. l placed a TripAdvisor review and my sister put a review on Sykes. My sister was then quickly contacted by the owner of the property, with, in my opinion, a very unprofessional email, threatening legal action for defamation if we did not remove the reviews. We said the thought the house was up to 12 years old, it was actually only 4. So I removed the review and replaced it with this one. Sykes were very supportive throughout this and advised us of our right to post the reviews. They are now processing our complaint about our treatment.
All in all, it was an ok holiday and an ok property, just not worth what we paid. The property may have been worth five stars when it was first built, but requires better maintenance to keep this rating. Our treatment at the end of the holiday made it all very upsetting and stressful and I want to make others aware of our experience with the owner. I cannot recommend this to anyone.
Just returned from a 3 night stay with my family.
It was pure relaxation we celebrated a 21st and my 50th.
Home from home comforts.
Lynda was so helpful throughout our stay.
Welcome pack plus doggie treats
Defiantly we will be back next year
Perfect large family holiday home
This was the perfect place for a large family holiday, Oak house was plenty big enough for us all Mum Dad - Daughters husbands four children & the dog. The setting was very peaceful looking out over field with wonderful woodland walks right on the door step. (Mind you I would warn that there was a lot of flying ant and midges / mosquitoes some of us were really bitten and they stopped us going out some evenings) we did buy repellent and candles, but too late so word of warning to folks.
The owner contacted us before hand to ask how we wanted the children's bedroom set up and asked us about safety gates etc. so that was very helpful - a welcome basket was also appreciated. There were plenty of lovey fully towels and good quality bed linen, we were missing a frying pan but managed with the wok.
The only thing the house needs is outside seating large enough for a big family group the one there was small, three single chairs and one two seater - plenty of outside eating seating but not for relaxing
The hot tub was not usable on arrival as it had not warmed up enough the cleaning staff advised waiting till the next day, the next day the tub was Too hot and we couldn't get it to cool down. We tried everything but realized that there was something wrong and contacted the owner, she tried to talk us through things but to no avail. so she arranged a repair man to come the next morning at 8:30am but a part was needed, the owners husband turned up in the afternoon (from Bristol) with the part and the repair man returned the next day at 8:30am - Tub finally working. We totally accept that things happen, but the owner's reaction was swift to deal with the issue - so no real complaints, we would suggest a simple hot tub manual or trouble-shooter guide for future guests (if there was one sorry we didn?t find it)
All in all a super week, many thanks
A trip to Lincoln (park in the cathedral Qtr. avoid the hill)
Louth- visit the church well behaved dogs welcome
Skegness glorious kiss me quick seaside fun ? we also booked a day pass to Butlin's the kids loved it!
Mapplethorpe and Cleethorpes both lovely old fashioned seaside places all with miles and miles of sandy beaches
The one stop choc Shop Market Rasen located just past Willingham woods layby, A631 on route to Mapplethorpe ? so many sample I don't know how he make a profit. Wonderful place lovely man, try and buy delicious
The local pub The Kings Head Tealby is The Oldest Thatched Pub in Lincolnshire circa 1367. The fish pie is the best ever, amazing food dog friendly (in the bar area) we booked ahead as there were 10 of us
Lincoln, The Duke William near the Newport Arch great food, and dog friendly bar area or beer garden only
Brilliant base for my husbands 60th birthday bash, it's exactly like the photos, clean and modern throughout. The beds were extremely comfortable, indeed the whole place left us wanting for nothing. Huge spacious rooms, great for family and friends gatherings. Enclosed garden for our dog and a hot tub, in fact the garden is a great size and is to the rear and side of the property with great views too.
The owner is very amenable and provided a hamper, birthday cake, card and bottle of fizz for the occasion.
The village of Tealby is very pretty with two pubs and some great surrounding walks.
Our stay was a triumph and I?m sure we will return.
Great stay at Bluebell Glade
Great location set in peaceful surroundings. An ideal place to get away for a break to relax and be mindful. Nature on the doorstep surrounded by woodland.
Beautifully designed barn with full glass windows - facing East for a great sunrise.
Nice space and well thought out with spacious bedrooms.
Owner (Lynda) was very accommodating and friendly. Provided a beautiful hamper with local foods including a homemade cake. Very welcoming and added a little extra to your stay.
Nice to relax in the hot tub with great views.
Tealby close by which is a charming village with the best tea shop ever and pleasant Countryside walks.
The Lincolnshire Wolds is charming!
Would definitely recommend a stay in this accommodation -