I think they've got a real gem here, absolutely loved it.
Just come back from a most wonderful stay at Moorhay Barn located just on the edge of the peak district where we was able to go on many countryside walks, we also managed to visit Chatsworth house which was lovely and basically on the doorstep.
The Barn itself was incredible, the buildings open plan but cottage feel and oak beams was simply fantastic. It had an open fire that we used every night which created such a ambience along with all the quirks of the the cottage, they had a good selection of DVDs there to watch too which i thought was such a nice gesture, we watched 2 of them during our stay.
There was enough wood for the first nights fuel but then we had to pick some up for the other nights but we thought this would be the case as we've stayed at many cottages which all seem to do the same.
Whilst there i struggled to operate the shower, so I called for the owner via the phone number i acquired when booking on. He replied instantly and was round to show me how to work it before i put the phone down. The owner was a young lad around his late 20s i'd guess and was always around and ready to help if you needed anything.
If I had to make any complaint it would be that the track to the farm was a little bumpy, but I'm being picky there for the sake of a balanced review, it was no more bumpy than a lot of roads I've been on and is obviously adequate for the many campers and residents on the property, it didn't bother my stay and i will definitely be returning!
Moorhay Barn - We Wouldn't Stay Here Again Even If You Paid Us!
This is a review of Moorhay Barn and not the campsite, even though the two have the same owners!
I am, to say the very least furious over the numerous circumstances that ruined our three night stay so much that we left the said property one-and-a-half days into our three night stay.
My wife and I have travelled many, many times with Sykes and have up until our stay at Moorhay farm and nothing but wonderful relaxing times and have had absolutely no complaints to make against any previous accommodation.
However, even before we managed to reach the accommodation at Moorhay Barn problems were beginning.
In the accommodation description on the Sykes website, it is very clearly stated ?access to the property is via an uneven track?. This ?uneven track? would be better off described as a testing run for Land Rover off-road vehicles, it was not just full of pot-holes but craters some of which were more 18? deep and taking of the vast majority of the width of the road, along with 6? of quarry mud coverage, with drops to one side into the fields below. I am a very experienced driver of over thirty-five years, driving daily for a living and even so, the ?uneven track? took me approximately fifteen minutes to manoeuvre down in broad daylight, indeed if it was dark when we arrived then I wouldn?t have even contemplated trying to drive down the ?uneven track?.
Having finally manoeuvred to the end of the track, which is one miles long and not the ?less than 1 miles? as indicated on the Sykes we were greeted by the so-called ?off-road? parking. This space would not suffice the vast majority of cars on the road, it was that small and tight, so much so that my wife had to step out of our car onto the muddy track otherwise there would have been no way she could have gotten out of our car.
Finally once we were both into the property there was absolutely no heating on of any kind, an electric wall heater was in the lounge but had not been turned on and was ?locked? via the electronic dial so that it could not be turned on, the same applied to a similar heater in the bedroom, as such the only heating that was made available to us was via the wood burning stove, this is where our stay at Moorhay Barn started to decline even further?.The Sykes website listing very clearly states ?all fuel & power included in rent?!...Sat alongside the wood burning stove were TWO logs and ? bag of coal?we were due to stay three nights, kindly tell me how TWO logs and ? bag of coal could suffice more than an hour or so, let alone three nights? If on the Sykes website it was stated that only a 'starter pack? of fuel was included then we would have known to bring more logs/ coal with us, instead we had to wait until the next morning until a local DIY store was open so that we could acquire more fuel, again a slow, unsafe journey had to be made back up the ?uneven track?.
Aside from this, there were many, many faults with the property (of which are outlined below) which I called the owner about on three separate times with a response each time that ?he? ?would be there in ten minutes to rectify. Each time after almost an hour he sent his two small brothers around, one who was approximately fourteen years of age and the other approximately sixteen years of age, who obviously had no idea how to resolve our issues as neither was of a significant age to do so.
Indeed after having no sign of the owner I called Sykes customer support with whom I spoke to a representative who contacted the owner and called me back stating that ?he personally? would be with us in ten minutes. He did not arrive after ten minutes as promised, in fact he did not arrive at all, once again the youngest brother arrived after almost an hour to say 'sorry? and then turn around and leave, quite obviously the actual ?owner? knew of our grievances but had no intention of resolving them, or was too scared to meet us in person.
Indeed one look at the most recent feedback for Moorhay Barn and it can be seen that the last occupant/s also left early, needless to say they were less than happy to say the least, outlining the fuel situation for starters!
Provided below is an inventory of our grievances:
1.) Quarry-like, crater-filled one mile access to the property, covered in sludge, mud and slurry (not a 0.3 ?uneven track? as stated)
2.) No heating on arrival and absolutely no way of acquiring heating as the electric wall heaters were locked via the control dial
3.) No ?All fuel and power included? just a paltry TWO logs & ? bag of coal supposedly to see us through three nights
4.) Unable to use the wood burner when we did manage to make our way to a local DIY store, as the wood burner flu was blocked so much so that the wood/coal would not light, instead blowing bellowing black smoke back into the room that was so significant that everything in the property was covered in soot and both the smoke alarm and carbon monoxide alarms were ringing for the entire duration (day & night) of our one and a half day stay
5.) TV aerial broken at faceplate on wall, resulting in absolutely no TV reception for the duration of our stay
6.) No facilities to wash-up, no liquid, clothes etc. so we could not even make a hot drink to keep warm as there was no way of washing cups other than to use shampoo which we had taken with us, as a totally last resort
7.) Only one hand towel and one bath towel between the both of us
8.) No bath mat which meant stepping out onto slippery laminate flooring that was always wet as the shower curtain was too short to reach the bottom of the shower, this is no doubt why the towel rail was hanging off the wall as previous occupants had obviously used it as a make-shift handrail
9.) Just half a roll of toilet roll in bathroom upon arrival
10.) Smoke alarm and carbon monoxide alarm ringing for the entire duration of our stay due to the smoke from the log burner caused by a blocked flue
Sykes Cottages have been made fully aware of the above.....Overall Moorhay Barn and the non-existant owner/s are an absolute disgrace!