The Star Rating System for Hotels
The English Tourism Council's star rating will help you choose the
accommodation that's right for you. Assessors have visited hotels, flats,
houses, cottages and serviced appartments on your behalf assessing quality,
including comfort, space, facilities and most important of all cleanliness.
The quality rating system is easy to use and is based on extensive research.
So when you choose a Star-rated property you can rest assured that your
expectations will be met or even exceeded. Please
note that some hotels choose not to participate in the
rating system, so that the absence of a rating does not indicate poor
quality of amenities or service.
How to choose the Star Rating that is right for
Quite simply, the more Stars, the higher the overall level of quality
you can expect to find. Establisments at higher rating levels also have
to meet some additional requirements for facilities. All properties
have to meet an extensive list of minimum requirements before they can
be considered for a Star rating. From there, increased levels of quality
Acceptable overall level of quality. Adequate provision of furniture,
furnishings and fittings. One star hotels tend to be smaller, privately
owned, properties. Accommodation is simple and practical with limited
facilities and services. At least 75% of bedrooms will have en-suite
or private bath/shower rooms. There is an eating area offering breakfast
to residents and their guests, plus a licensed bar or lounge. Dinner
may or may not be offered. Friendly and courteous staff offering efficient
if limited levels of service.
Two star hotels tend to be small, privately owned properties, including
resort hotels, Inns and Small commercial hotels. Accommodation offers
a good degree of space and convenience. Décor and furnishings
may be simple but are well maintained. All bedrooms will have en-suite
or private facilities. Services may be limited but efficient, provided
by proprietor, management or well-trained staff. Breakfast is offered
daily to residents and their guests. Dinner is available at least five
nights per week.
A more formal style of hotel, likely to be larger than one and two star
hotels, with a greater range of facilities and services. Bedroom accommodation
will be spacious and designed for comfort and convenient use,including
Colour television, telephones, radios and desk/dressing table areas.
Public areas will include lounge seating, a restaurant and bar.
More formal service will include a staffed Reception desk. Dinner will
be provided seven nights per week and light snack lunches are available
in the bar or lounge, together with a wide range of drinks. Continental
breakfast is available from Room Service. There is a laundry service
More formal service is expected at this level. Accommodation is of a
very high standard, offering a wide range of facilities and services.
All bedrooms will be designed and furnished for comfort and ease of
use, with very good quality furniture, beds and soft furnishings. All
rooms will have en-suite bath and shower facilities.
Service will reflect attention to detail and quality. There must be
a formal reception and porters’ desks with uniformed staff offering
a proactive style of service. The restaurant will be open for lunch
and dinner seven days per week. Serious attention is paid to food and
drink. Table service is available in the bar or lounge. Cooked and continental
breakfast available, cold snacks and beverages available from Room Service
24 hours per day.
Where leisure facilities are provided these will be of a high quality,
very well maintained and supervised as appropriate.
Accommodation must be of luxury quality with services to match. Spacious
bedroom suites and public areas. A selection of catering options all
offering cuisine and service of the highest international quality. Extensive
range of facilities include leisure, retail and conference services.
Highly trained, professional staff providing exceptional levels of anticipatory
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