County Durham Self Catering cottage, Burns Cottage, Barnard Castle, sleeps 14

Beautiful but lots of little problems
Arrived Friday 12th June for my hen do weekend with the girls. Staff were lovely and helpful, let us check in early because it was ready. All unpacked sorted no problems. Then it went wrong? 1 toilet was blocked so asked reception 3/4 times for someone to come and take a look at it. Nobody ever came. 2 of the bedrooms have a spiral stairs in, need curtains on all of the windows as they don't and obviously wake up early 1st shower the water pressure was shocking it literally just dripped. 2nd shower brilliant pressure but boiling hot. 3rd shower brilliant pressure but stone cold. 4th and final shower brilliant pressure, brilliant temperature but didn?t drain so one of my guests took a look and pulled out so much hair and gunk while trying not to be sick. Wobbly taps. Floors very dusty, dead spiders on window sills, lots of cobwebs. Oven didn?t work. Heating on full blast so we're melting for a while. We asked reception for some more dishwasher tablets so we didn?t leave any dirty pots, we asked no lie 8 times!!! Reception were very rude and attitude towards one of my guests with lots of eye rolling. ?Yes, you have asked and housekeeping will bring you some? after 12 hours we still had none so I went in after a lovely meal out all dressed up in my bride gear and they sent someone to the shop for some as it turned out they didn?t have any left. If that was the problem from the start they should have said, not wait for later shift staff to have to go out. The hot tub- beautiful clean very happy with it. By the second day it wasn?t as clean so thought someone would have come to check on it, add more chemicals as you are supposed to do daily. Didn?t even have a net to fish bits out with. Having said all this we really did enjoy our stay and i would return if it was cleaner and showers worked. I would just bring my own dishwasher tablets next time.
Amy-newhouse22
2022-06-12