Worcestershire Self Catering cottage, Hilltop House, Tenbury Wells, sleeps 20

Rude unhelpful rude hosts
We all arrived at the house for a get together for a very close friend of mine. The first evening was ok till some people wanted to shower before going to bed. The showers did not work as the hosts didn't leave instructions for the electric showers and where the switch was. My friend then texted the host to ask what the problem could be. Of course they didn't expect an answer immediately but at least in the morning. They were rude and very condescending as if we were all stupid. Really great way for the hosts. When I explained that the shower on my floor didn't work he insisted that it did and didn't even want to see if it was ok. I did advise him that I had a similar shower in my home so i did know it wasn't working but again he didn't want to know. They asked if I was an engineer and I said yes I was as I really am. Again very condescending attitude. I also asked if the ice maker was broken on the fridge and was very courtly told it was working on Friday. Funny we arrived on Friday and noticed the ice maker wasn't working. They just ignored us and offered some ready made ice in a bad which by the way I had brought with us and they thought they had compensated us. The next evening the electricity tripped and my friend couldn't reset the circuit breaker so they called the hosts to ask if there was a way to reset it. He came to the house in an angry mood and I can understand that as it was 2:00 in the morning. But to then bash the consumer unit to reset the circuit breaker means it was not working properly so could have put us all in danger if something else had happened. He thought ir would be ok if we had left the power off till the morning but didn't understand the fridge was not working because of the power and all the food will have gone bad. One of my friend brothers is disabled and needs power all night so his machine can work to keep him comfortable and again the hosts only said we didn't know but showed no sympathy or concern. I too suffer from sleep apnea and use a machine to sleep and should I have not been able to use my machine I too could have been unable to drive safely the next day. The bathrooms all had exposed cables for power sockets in them and could have been very dangerous had some very young children had stayed there. There are not enough smoke detectors in the building and the pool was filthy so could not be used. I feel the hosts could do with some customer service training and also at least put a cover on the exposed wires in the bathroom. As for the showers its really old fashioned to have electric showers when all you have to do is fit a mixer tap. The hosts also decided to get very confrontational to some of the younger guests who were only trying to help and were not rude to them in anyway. Just imagine if you were the guest and the hosts were threatening. Really rude hosts and they should offer a refund to my friend.
Jitendra S
2022-09-12