Exmoor Self Catering cottage, Enfield, Porlock, sleeps 6

So dirty we didn't stay. Avoid.
Booked for a week because it looked nice on the website and reviews were OK.On arrival it was in such a dirty,rundown state we didn't stay .Didn't unpack the car just couldn't possibly stay. The front door/porch area was covered in years of old thick black cobwebs and dirt so first impression was a fail. You can't see this on the website pictures BUT SURELY THE OWNERS COULD SEE IT ? The kitchen ornaments gadgets etc were covered in a years worth of greasy caked on dust, patio area had garden furniture held together with masking tape they were so old and mould and dirt all around doors and frames,a familiar story throughout,broken garden pots and rubbish on patio. The bathrooms were an absolute disaster . Bedroom 1 one en -suite shower had no base board after an unrepaired leak with exposed pipework covered in mould.. years of untreated mould and grime all around shower base,unacceptable and gross. Shower above bath in main bathroom was scalding hot as the thermostat was broken so unusable with years of black grime and mould on the window frame and around the bath seals.Unacceptable. Shower in attic bedroom so small unfit for purpose. Master bedroom was worst room, filthy with years of dust and cobwebs on all skirting boards especially around sides of bed ,horrific,no way were we sleeping in that bed it hadn't been pulled out and hoovered behind in years ,behind the bed was a horror story of black cobwebs .Are guests expected to sleep inches away from that ? just sheer laziness from the housekeeper. Big black bin liners on the top of the wardrobe in here full of old blankets and broken window blinds covered in yeas of dust .Why ? just why? Loads of trouble/hassle getting a refund would only refund for 6 nights eventually after calling every day for weeks.but we paid for 7 ? So why only refund for 6? Very very difficult owners and Sykes Cottages who we booked through not on top of their game at all, the housekeeping standards on this property are not up to todays standards they were in total denial even though I had lots of photographic evidence.Both owners and Sykes very very difficult to deal with didn't like at all we had complained expected us to just roll over and put up with it I think? Had to threaten legal action to finally get a refund for our ruined holiday. We didn't stay, didn't unpack the car and left after half an hour but they charged us for a nights accomodation refunding only for 6 nights . Dishonest and grubby owners, difficult and obstructive letting agents. (SYKES COTTAGES). Avoid...unless you like black cobwebs and don't want a shower !
Camper20696620367
2022-10-24

5 star cottage
We visited with 2 adults and 3 children. Ideal for families with young children. Beautiful house, modern and very tasteful interior. Very attractive exterior. Large garden with modern outdoor seating. Extremely homely and comfy. Everything provided for inside with helpful welcome pack and info on the area. Perfect base from which to explore Somerset. Highly recommended.
L2952PUmattb
2017-08-30

Exceptional Cottage
Stayed at this well appointed cottage with my husband and 2 grand children ,lovely clean ,spacious cottage with nice sized decking and garden. Plenty to do in surrounding area ,within walking distance of sea and lots of lovely local walks. Shops are within easy walking distance. Kitchen well equipped and a good size. Really enjoyed my stay and will definitely be going back for another stay.
Group54Member
2017-03-05

What a lovely cottage
Have just stayed the week at Enfield in Porlock could not have stayed in a more delightful cottage. Idealy situated for Exmoor and surrounding areas. Lovely clean and well presented cottage. Lots to do in Porlock and surrounding area. Could not have asked for a nicer place to stay. Highly recommended.
judithjudestevens
2017-02-26

We thought the bedrooms especially nice with comfortable beds - the whole cottage was beautifully decorated and welcoming. The location in Porlock was great with plenty of eating places. We were there during the heatwave which certainly added to the holiday!
Mrs Ryan
2016-07-27