Lake District Self Catering cottage, Pelham House, Keswick, sleeps 6

Poor maintenance
On arrival, we discovered that the microwave was not working. It lights up and turn table circulates with buzz but the food is not heating up at all. We reported immediately. We were pleased that Sykes cottage phoned us back promptly to tell us that they would be in touch with the owner. However, we received no update through the week. We were unable to use the microwave. Secondly, the shower was slow to drain and the base was very shallow, which was about to overflow. I had to minimize the use of water, shampoo and body wash, worrying about flooding. I cleaned the drainage hole which had hairs and scum from previous guests, but it did not make too much improvement. I could either wash my hair or use body wash but not at the same time. I washed my hand towel in the separate basin. I couldn't have shower with peace of mind through the week. The kitchen is much smaller than how it appeared on the photo.
Road19049680354
2021-09-26

Very Poor
Pelham House is badly in need of refurbishment. It is NOT shabby chic. Very shabby. Very amateur DIY. Very grubby. Blood stained bed cover. Filthy looking (also blood stained) rag rug in top bedroom. Stairs to upper floor very steep with shallow treads. Grab rails attached to the walls eith clanky chunks of wood. As a relatively agile 60+ I found it just didn't feel that safe. Upper floor toilet and bathroom would meet 1970s standards / expectations ... perhaps. Opportunity to crack your head on the way to the toilet (you need to remember to duck). Person at Lakes Cottage Holidays said (when we went back to complain) that people "either love it or hate it" which suggests something has been very wrong for some time. We were moved to an alternative property and were appreciative of that. Pelham House, whatever it's star rating on the system, is FAR too expensive given how dirty it is. My advice is don't even consider it. We hated it. Horrible. It needs a very thorough deep clean to make it even OK. But even then it would be a dismal place to pay to stay in. Debbie W.
Deb18042201
2018-10-14

What a dump
Booked Pelham House for a visit to the beer festival. The house is poorly maintained and not clean. It's in need of massive investment to bring it up to an acceptable standard.
trevwag
2018-08-22