Self Catering in Cumbria - Windermere

Nice house and location but not clean
The house has a perfect location, right in the heart of Windermere, close to shops including a Coop and Sainsburys. If you have more than one car you will have to pay for parking in a nearby car park - there is a parking permit but we didn't find a single on-road space to use. Unfortunately the state of the house inside was appalling. All of the carpets in all rooms, including bedrooms, were full of grit and fluff, showing that it is seldom properly vacuumed. The last thing you want in a rental property is to feel that you're sitting amongst other people's dirt and dust. There was broken glass under a sofa, the window sills and wooden floors dusty; there was a hair stuck to a bathroom wall and the shower drain was blocked with thick hair, there was a two-foot smear of mud on the carpet in one bedroom. The facilities are OK but we had to request some standard things you'd expect to be there such as an airer, a washing basket, a new vacuum bag (the vacuum, when we tried to do our own cleaning, made the house smell revolting), a cafetiere and spare toilet rolls. Of these things we were only given a cafetiere and an airer. Sykes did offer to send a cleaner round but we didn't want to vacate the house on our first morning there so we did the cleaning ourselves, and the owner refused to offer any compensation for what we thought was a fundamental problem: the house was dirty. The living room is very comfortable and we enjoyed some of the board games and the TV. Unfortunately we would not want to go back unless they could guarantee basic cleanliness and better customer care.
Simon V
2021-08-21