North Wales Self Catering cottage, Bryngwyn, Trearddur Bay, sleeps 8

Great house, poor management company.
We stayed as a family from 10th-17th September. The house itself is beautiful, with a mature and extensive back garden. Ideal for our two granddaughters and two dogs to play in. The website states the garden is enclosed, which it is apart from the gate, our small dog would have been able to get underneath it so had to be supervised at all times. Pros- Beautifully decorated Enough space for the whole family inside and out Comfortable seating (the grey sofa is wonderful!) Well equipped kitchen Comfortable beds Great location for the beach and all amenities Plenty of off-road parking Good water pressure for showers Great decking area which is beautifully lit up at night Seating area under pergola is lovely to catch the afternoon sun The tree swing went down great with our granddaughters Cons- Hot tub was dirty when we arrived and continued to pump out sand once we had complained and someone had come to clean it quickly. Hot tub was also very old and would not stay on for more than 10 minutes, it would then take 20 minutes to come back on with the jets, just felt like we were sat in a bath. No chemical treatment to clean hot tub was carried out during our week. I personally used the hot tub once during my whole stay. TV in bedroom did not work, for the price we have paid I would expect a Sky package or something similar, there was only Freeview available in the lounge and a small selection of DVD's. As mentioned earlier garden gate needs to be more secure for smaller children and dogs, I would suggest a second gate for added security or a solid gate in place of the current one. On our second day, we lost power to the lights on one side of the house which included the kitchen, this then proceeded to bring workmen into the house for two days, ironic really as we had booked this break to get away from the building work at home. Before Menai would send workmen out, they had asked us to stand on a chair to reach the fuse box in the kitchen. I was not willing to do this, my daughter reluctantly did, and the fuse just kept blowing. Once the workmen arrived, carpets were ripped up and the dust was immense. I requested a cleaner and Menai did arrange to send one who was efficient. We are still waiting for Emily from Menai to call us back to arrange a late checkout or some form of compensation for the two-day disruption to our week break. I appreciate that these things can happen, but I feel that Menai customer service was poor. Top shelf on dishwasher was broken, cooker hood did not work. Only one towel provided for each person, so it was a good job we had taken extra for hot tub. More thorough cleaning needed throughout whole property, socks left in drawer from previous guests, dog mess in garden, dust under bed and furniture. Only one wine glass, no pyrex dish, the lid was there so clearly had been broken and not replaced, I guess this is also the story with the wine glasses. Message to the owners- Bryngwyn is a beautiful house, but could be managed so much better, I would be reluctant to book with Menai again for reasons stated.
ILOVECUBAChesterUk
2022-09-18