Me and my girlfriend got back last night from our weekend break at Willow Cottage. We both had a very good time. We were slightly apprehensive before visiting after reading some negative reviews but we needn't have worried because we personally had no problems at all. The cottage is in a superb setting and is very nicely decorated and furnished inside. On arrival I contacted Lorna (The owner) by phone to ask if we could use the hot tub. Despite her being at work she was still happy to talk me through how to remove the lid and operate it which was great. During our stay we used the tub several times and it was absolutely wonderful. We had booked to stay Saturday and Sunday night but sadly due to work we had to check out early which was a shame. I asked Lorna if it was ok to check out on Sunday Night instead of Monday morning and she was absolutely fine with this. In summary we really enjoyed our time at Willow Cottage and would definitely recommend it to people. Only negative I can think of would be the driveway leading from the road to the cottage. As mentioned in many reviews it is extremely rough but we just went at very low speed and the car was absolutely fine.
Really disappointing stay. I don't usually leave poor reviews but this experience warrants it. We felt like we paid a lot of money for this cottage for what we were met with. We arrived on the Friday night to find the cottage extremely dirty and damp:
The bed sheets clearly had not been changed and were covered in stains and hair
The rug in the kitchen was soaking wet, the sofas were covered in a layer of damp
The plates and pans in the cupboards were covered in dried on food
The surfaces were greasy and grimy
All towels, tea towels and body towels smelt very bad, of sick in fact. Clearly had not been washed.
Second bedroom - down the side of the bed was sopping wet
This would all be bad enough but when we tried to resolve the issues by texting the owner, Lorna, on the Friday evening, we were met with extremely poor customer service. She came round the next morning in a foul mood and was extremely hostile towards me and my friend. We simply tried to explain the issues to her in a polite and friendly manner but she began shouting saying we simply ?had a different of opinion?. She wouldn?t let us get a word in edgeways and was very intimidating. We did not wish to ruin our weekend so agreed to staying a second night if the property could be cleaned with the beds changed. We specifically asked for replacement towels as the ones we had were not clean. We came back from a lovely day in Leek (Leek is absolutely beautiful) to find one bed changed, however the property was still unclean with the the other issues unresolved. We were not given fresh towels.
This was all such a shame given Leek is an absolutely stunning place. we will definitely return but NOT to this cottage. Do not waste your money!!!
End of an era?
We stayed at Hen Cloud Cottage in October 2016.
The cottage itself was nice, tastefully decorated and had all the amenities we required.
It was starting to look a little tired around the edges.
In the bathroom the shower head was cracked and leaked, the extractor fan didn't really work (the owner had supplied a dehumidifier to run just outside the door after use), fittings were broken, etc.
The kitchen area was good, but again there were niggles: The extractor fan hood light didn't work, and a few more pans would have been useful (we cooked there nearly every day due to dietary requirements)
The heating system was good, and kept us toasty during our very autumnal stay.
The hot tub was fun, but the lid was almost impossible to lift the lid as the gas-assist was broken.
As mentioned previously, access to the property was up a very bumpy farm track, so if you don't have an all-wheel drive vehicle be prepared to take it very slowly. However, the scenery was stunning and the area was full of great places to visit, so the bumpy drive every morning was worth it!
I did get the impression that it's the end of an era for the cottage though. The owner was a little rude and uninterested when we spoke to her (we had to ask for some bedding for the single bed, and had to go to her house in person as we had zero mobile signal and so couldn't ring her. When I jokingly mentioned the lack of phone signal she responded "Well, that's not my problem is it") which was a shame as previous reviewers had sung her praises. However, as the For Sale signs were up outside I think it was just a case of the business winding down after a good run.
All in all, a very pleasant cottage that could do with a lick of paint and a freshen up - which I hope the next owners do as it really is a wonderful place.
The cottage is well located, it feels very isolated, but was actually not too far to get to pubs and shops. The conservatory on the front was a lovely sun trap and I enjoyed reading in there. The overall cleanliness, decor and comfort was outstanding and the automatic gate was very convenient!
Warm, cosy, romantic cottage in an idyllic setting - perfect after a stressful week
We visited the Hen Cottage Annexe this weekend (late Nov 15) and stayed for two nights. The setting is wonderful (the track leading up is bumpy but not a problem at all) and the cottage is set in the hills. It's ideally situated for exploring in the Peak District, it feels out in the middle of nowhere (which is exactly what we wanted) but equally Leek is only 4 miles away and Buxton only around 10. The cottage itself is clean, comfortable, spacious, with nice roof windows and it's a perfect romantic getaway whether you want a base from which to explore, or somewhere to just relax (we did a bit of both). The heating is also really effective (not an exciting point(!) but if you travel in the winter the cottage retains heat really well and warms up to be really toasty very quickly if you've been out for the day.
Lorna, the owner, is really friendly and cakes and milk were available on arrival which was a really nice touch.
I would recommend this to anyone, it's a really nice place.