Self Catering in Lincolnshire - Tattershall

Under whelmed stay
On arrival , the staff to the park were courteous and helpful , we have been impressed throughout the stay, even though we booked through an agency for a private let. The owner had clearly not read the same paperwork as us about changes due to COVID 19 as all cushions and coverings were still in place. Whilst the bathrooms were spotless , I cannot say the same for the rest of the property. Perhaps we have been used to having value for money from all our previous lets and that is why we are so underwhelmed . No appliances had any accompanying instruction booklets , the WIFI that was advertised was poor and intermittent and no access to the internet - something my grandchildren needed to continue with their school work! It only worked if we kept the television on as well. The TV in the master bedroom would not work. There were no locks that worked on any bathroom door, some doors wouldn`t even shut properly. The heating was still set to come on at what seemed like 24 hours a day. Only enough crockery for 7/8 people and only if you washed them by hand mostly as to use them during the day and putting in the dishwasher meant no crockery!! No plug or bowl in the kitchen sink - poor storage, tired kitchen units. Lack of nonslip covering around the hot tub. No instructions on the use of the hot tub which was set at 41 C and as a result we had to wait 24 hours for it to cool enough to use. Missing drawer in the freezer which had seen better days and needed defrosting. Thin cheap towels , thankfully due to Covid 19 we had brought our own. We were so glad we could supplement items lacking with things we had in our camper van otherwise it would have been a very miserable week. In conclusion , I feel for all those hopeful families following us who paid a lot of money that they can see past the property failings in a time when we all need something positive. This is the first time I have ever posted a negative review so feel very sad. Owners you need to stay in your property and then refurbish it to expected standards to justify the prices you expect.
robertmarian64
2020-07-21