Beautiful log cabin
Myself, my partner and 2 year old daughter along with my sisters family (2 adults and 2 children) have just returned from a fabulous weekend at 10 Duck lake. After reading some of the reviews before our arrival I must admit I was slightly apprehensive but our experience couldn?t have been better.
The cabin is so quirky and cosey and has a fabulous view overlooking the lake. The hot tub is a really nice size and plenty of decking and grass area at the back of the cabin where we wrapped up with some of the blankets and enjoyed a few drinks in the evening.
The host was so welcoming and helpful and the cabin was absolutely spotless when we arrived.
Thanks again for providing us such a wonderful cabin and we will defffinetly be coming back in the future!
Halloween house for Xmas
Having arrived with anticipation of a well
Needed break we arrived to a dark and dirty property. We soon realised we had made a mistake soon as we had a look around the property and thought OMG it's not been cleaned. No heating or hot water. Spoke to the owner who tried to get work services out but we soon realised that we had no gas as both gas bottles were empty. This was only rectified by a friend having a spare gas bottle on one of his properties on site, otherwise we would have no gas until the following day. The following points was picked up below and these are not isolated incidents ? just keep away. The owner gave us £200 pound for a gesture of good will ? we left two days early.
1) Pull out sofa bed. Bottom sheet not washed, food stains as well as other food and mice droppings found in base of sofa. ( requires cleaning )
2) sofa throws covered in hot chocolate. ( rewashed by customer)
3) bedding left in cubby hole not clean and needed to be washed.
4) Kitchen area - fridge needs a deep clean as smells rotten also missing plastic door storage. Pans broken with no handle. Not enough cutlery for amount of people it should sleep. Bins left with rubbish in them. Kitchen door handing off. General cleanliness in that area, cob webs on lights curtains through out dirty and stained.
5) broken chair left behind cupboards at top of stairs. Broken door panel left on decking lent up against rear double door entrance on decking. Old decking panels left in a pile on mud and debris next to decking.
6) towels just folded but left on the floor again needed washing.
7) sweet wrappers and other items left under bed and drawers.
8) bed throws and rugs have sweets embedded in them.
9) showers - main operating tap unit comes away from surface area.
10) all surfaces through out the property had stains from spilt drinks ie furniture in bedrooms, mirrors, windows.
11) the whole property needs a dusting especially in the utility room that is rich in cobwebs.
12) Freezer missing plastic draw.
13) no gas at property on arrival. You stated it was replaced 9 days to us arriving we was informed it was in fact 19 days.
14) Hot tub not working properly. Not heating properly.
15) WIFI non existent.
Lodge from Hell
Where do I start? Sykes contacted us to inform us that the owner had contacted them to inform us that the previous guests had broken bed legs, tv stand and the tv remote but confirmed the tv stand would be fixed prior to our arrival, it wasnt, not only this but the remote didnt work either resulting in the owner telling us we had to download an app to our phones to control the tv which wasnt possible due to the non existant wifi.
The property was filthy on arrival, previous guests dirty sponges and tea towels had been left. The fridge was vile and smelt like dog food had been stored in there, we had to go out and buy cleaning products to clean the property. Dust and cobwebs everywhere, hair in shower trap, windows filthy, chairs and boxes broken with nails and sharp wood sticking out. No amount of bleach could get rid of the smell of the fridge.
We couldnt use the hot tub for first two days as it was not up to temperature and the engineer came out and confirmed it had a fault and went into sleep mode so would need another 8 hours to reach temperature.
The doors do not open or close properly as they are in such disrepair, the maintenace chap did come out straight away and said that he had countless complaints about it and they are nackered.
The oven was filthy and bath mat had someones dirty foot print on it.
The property is in very poor state, boards outside split with nails causing health and safety hazard, rotting wood supports, the doors and windows do not open or close properly.
Saturday morning at 3am the smoke alarm went off for no reason, it is in an unreachable position so had to hit it with a tea towel and it fell, then couldnt be fixed. I apologised to the owner who was fine but said he wouldnt replace it until friday when we left. Not very happy sleeping in a log wooden cabin with no smoke detector??!!
My son ended up in hospital for 2 days after injurying his neck on the aqua park thankfully he is ok but a very sad end to a holiday and property from hell.
I contacted Sykes to air our dissapointment who then advised that owner blamed us for the broken items which he admitted where caused by the previous guests and that we had left the hot tub filty, considering we used it for 10 mins twice and that was the cleanest thing in the place is extreamley disresepctful.
I contacted the owner myself who then denied all knowledge that it was us who broke things and offered a mere £50 compensation for the diabolicle state of the lodge, if anyone thinks that this place is clean then maybe i am from another planet!! To make matters worse he then said that we had never informed him that the place was unclean, i have text messages to that effect. This owner doesnt care about the property, nor its guests, just happy to charge an extortinate amount of money for a accident waiting to happen,
Our advice, chose a cardboard box, you would have a much better stay!!
Having read all these negative reviews about this beautiful log cabin I feel obliged to provide a more balanced and honest review based on an overwhelmingly enjoyable holiday.
On arrival at the log cabin we received a welcome text from the owner welcoming us and providing some key info about the cabin. The owner acknowledged that there was some issues with some of the wood rotting in a small section of the decking area but due to COVID the repair was put back. This didn?t interfere with us at all, in fact had we not been informed we probably wouldn?t have noticed.
The cabin itself was lovely and very traditional, we found the cabin to be clean, warm and homely. WiFi and TV worked fine for us and the hot tub was amazing, the kids were in it most of the time.
The cabin is in close proximity to the entertainment centre and located just off the lake, beautiful scenes in the morning and evening from the balcony.
Overall we had an absolutely lovely holiday, we used the kitchen to cook breakfast and lunch and we dined out most evenings at the local pub around the corner.
Tattershall lakes is a lovely destination to visit with adults and children and this cabin really made our trip complete!
Thanks so much 10 Duck Lake - we have already booked again for 2022!
Not covid safe - death trap and filthy
If i could give this 0 stars i would. I have stayed in numerous lodges at Tattershall and this is the worst by far. It was so dirty on arrival, dust everywhere. Blood on pillowcases, bedding was dirty. We had to go and buy more. There is a disconnected water pipe outside and every time you use the dishwasher or sink the water pours all over the electrics. I contacted Sykes straight away and was told it would be fixed and someone would be straight out. Never happened! A cleaner arrived 3 days later with bedding but we had already bought our own. A rotting wooden pillar outside fell on my husband. The doors to outside don't shut, the hinges are hanging off. Others have commented in 2020 the tv doesn't work (it still doesn't) the light doesn't work (still not fixed)
Birds nesting above the hot tub means bird poo all over the cover and in the tub when you use it.
Cleaner said she had told the owner numerous times.
There is no literature anywhere on who to contact, how to use the hot tub etc
The carpets are absolutely grim, full of dust as is all the internal wood
Save your money and book elsewhere, the owner should be ashamed and obviously doesn't care.
I have never felt so unsafe during a holiday and certainly am chasing for a refund as its just awful!