Self Catering in Dyfed - Pendine

Don't book
I wish I had read all the reviews before booking this. We went last year and had a lovely holiday. The house is amazing and we loved it again this year. However we were on the way home when Sykes accused us of breaking the hot tub lid. ! They have kept some of my good housekeeping bond without proof from the owner. So go if you have the time to photograph everything before you use it. Keep away. Sykes have not been very supportive of this at all.
Z691HWkaren
2019-08-27

Great week with college friends,wives and partners
Lovely property with stunning views. Weather was great which added to the holiday. Chilled out on the sun drenched patio in the afternoons and stressed out in the hot tub. What more could one want. Pendine beach is close, the walk back uphill is a challenge but if needs drop the car down. Close to Tenby, Saundersfoot and Pembroke. Loved it.
Jeremy594
2019-05-20

DO NOT BOOK!!!!!!
Do not stay at this property! As in previous reviews (which I wish I had read!!) the owner tried to take money off the housekeeping bond to the tone of ?200 for a foot mark on a carpet....surprisingly he didn?t ever provide proof of the carpet being cleaned, the quote or the invoice Sykes supported as they could so I have nothing bad to say about them. I have used them lots of times in the past and always had a good experience. The view is stunning, but that is all this property has in its favour Every room on arrival had marks and scuffs. There were cream sofas dirty, black in places The property is dated, has lots of ornaments and personal family pictures up on the walls, which we didn?t expect for a holiday rental There has recently been a murder in the village in relation to growing and selling of drugs, which made us wary of being there at night The hot tub didn?t work and we were told to press this button and that button until it works The TV set up was awful, no instructions. When I called for assistance because it wasn?t working, again.....press this and that button until it works The dishwasher didn?t work properly There was not enough dining room chairs for 6 When clearing up we found 70 birthday confetti over the kitchen floor from the previous party Not enough space on the drive for more than 2 cars Thin cream blinds with gaps in the bedrooms, so when the sun rose in the morning the room was as bright as outside offering no shade for sleep The hob was difficult to work Lots of laminated instructions/ notices of ?100 to fix this and that around the property - very tacky TV in kitchen didn?t switch on Lights out in some of the bathrooms I really could go on and on Will never go back and would not recommend
lauragY4504KZ
2019-04-18

Stunning Property
We have just returned from a weeks holiday staying in this wonderful house. We were a family of 6 adults and 4 children. We could not fault it. The owners have thought of everything even down to bottle stops. It was very clean and extremely spacious which meant the children could always find somewhere to play. The hot tub was amazing. We were very fortunate with the weather and most mornings we were in the hot tub which overlooked Pendine Sands. What better way to start the day. The views were fantastic. We had no problems with any of the equipment. We met the caretaker on the day we arrived and he was very polite and said if we needed anything at all to just ring him but we never needed to. His wife came each day to check and clean the hot tub. I have read some of the previous reviews but any problems that previous guests had have all been addressed by the owner and rectified. Our bond was refunded very quickly too. This is definitely a property I would return to if ever we all holidayed together again.
chrissiebbennett
2018-11-03

Beware. Court order required to get housekeeping bond back
I've already done a review of the house on Sykes and it appears on their site. This is an update on the situation since returning. I paid the ?200 (It's now ?500) good housekeeping bond by bank transfer as requested, in advance of the holiday. It then wasn't returned as promised. Sykes denied all responsibility saying it was between me and the owner, but wouldn't tell me who the owner was or give me the contact details. All Sykes told me was that they had tried to contact him and not had any response. They did admit that he'd done it before though! So they are knowingly letting a property to an owner who they know is dishonest. In the end I had to go through the small claims court to get Sykes to disclose the owners details, but they still insisted it was nothing to do with them. Yesterday I had a very unpleasant exchange with the owner by text after he put the phone down on me at the mention of Sykes.Eventually he transferred the money, probably to avoid the court summons. But I'm still out of pocket due to court fees. I've booked lots of places through Sykes and have never had a problem but won't ever again. This house is definitely not worth the grief.
SwindonCjm
2018-09-27