Loch Ness Self Catering cottage, Braewood, Whitebridge, sleeps 6

Awful customer service do not stay here!!!!!
We had this cottage booked for next weekend for 7 nights. Received email from Sykes last night saying they had to cancel, due to the owner. After calling Sykes it turns out the owner had now decided they were going to stay there for our dates. They had full payment, left us with 8 days notice. After almost 1hr30 mins on phone with Sykes to get full refund, we were told refund can take up to 10 days!!! We are to await a confirmation email. No reference number given, only told to wait!!! How is this acceptable?! I have used other cottage rental websites and never experienced this. I strongly advise everyone to avoid this property, as it is clearly the owner who feels they can treat their customer like this. Totally unacceptable. Read small print re cancellation policies when booking on Sykes, so that you are fully aware that your holiday can be ruined with 7 days notice, and no garuntee that you will have refund back in time to book again. Beware!!
tridentcommon
2021-07-14

Comfortable cottage in the middle of nowhere
Lovely home from home. This house is down a track from a country road. It's surrounded by fields with sheep and cows who wander round the house. No Wi-fi and phone signal hit or miss but not a problem. Three bedrooms and two bathrooms, perfect for my husband and me and our son who came with us. Countryside round about absolutely beautiful and plenty to see and do.
MoggieY
2019-09-05

Spacious, secluded bungalow with great mountain views
Very clean and reasonably well-furnished, spacious bungalow. Good sized bedrooms with very comfy beds, was great for six of us. Great views overlooking mountains, through patio doors in living room. Kids loved seeing ships in the neighbouring farm. Quiet and secluded location, central to many sightseeing locations in highlands (Inverness, Fort Williams, Fort Augustus etc.), but it still took time (up to an hour) to get around these places due to roads aren't very easy to drive through as expected. The house was good for my disabled mother as it's a bungalow, with shower rooms. I'd suggest disabled guests to bring their own shower room stool though. The only major downside was that there was no internet wifi or mobile network. We had SIM cards from three different providers, EE, Vodafone and Three. None of them worked, also our mobiles didn't locate any other network. This was quite an issue for planning trips, buying tickets etc., also we were really worried when my aged parents had to stay at home one day as we went out for a day trip, as any medical emergency could have been a nightmare. I would strongly recommend owners to get a phone/broadband connection if possible at all. That would make it a perfect holiday home!
Wasim S
2017-07-27

Beautiful with just sheep for company
We are now on our way home from a weeks stay at this beautiful house. It was just perfect for us & our four boys under 4 no complaints whatsoever, we loved it that much we are looking at going back very soon. Just perfect
219kelliw
2017-02-18

Pleasant stay in quiet area
The accomodation was a modern bungalow and quite spacious and clean. However it was lacking in facilities. It had no wi-fi and that made it difficult to plan things as there was no mobile signal either. No dishwasher. Of the 3 bedrooms, only one had a wardrobe. The others were limited to a chest of drawers and some hooks on the backs of the doors. It's situated on a large plot of land. There's plenty of space to park cars but it's just gravel around the bungalow then wild grass. It's not a cultivated garden. It's got very good views of the hills and farmland which we found very pleasant but there's only a picnic bench to sit out on. The nearby pub is in Whitebridge. We went once. The beer was good and the staff were friendly but we didn't try the food. It's just over a mile away - walkable in daylight but you wouldn't want to walk back in the dark as there's no pavement so you have to walk in the road. Fort Augustus has the nearest shop and it can take a while to get anywhere as much of the road in either direction is single track with passing places.
Jon B
2016-09-20