Yorkshire Coast Self Catering cottage, Quayside, Whitby, sleeps 10

Dirty and dilapidated
What a shame. This house is in such a brilliant location just across from a gorgeous beach and is big enough for 2 families to share. My guess is that because of the fabulous location the owners have no problem letting it out and therefore feel they dont need to maintain it. The house is in quite a state of disrepair throughout with mould on the walls in several rooms. The kitchen is mouldy, foisty, the cupboards smell of damp, there was mould on the fridge and the floor is disgusting. Not only is the house in disrepair but it also needs a deep clean from top to bottom. The bedding and towels were clean but the house itself is filthy. There was dog hair everywhere, the lounge smelt of wet dog, there were cobwebs all over, the kitchen floor had mould on it, the fridge had mould on it and the windows are so filthy you can't see through them. We complained to Yorkshire Coastal Cottages about the cleanliness and they did send someone out to rectify the problem but the half an hour she spent there was nowhere near long enough to fix the problems. Sandsend is such a lovely place to stay and there are so many other holiday cottages to choose from. I would highly recommend staying in Sandsend and would definitely visit again myself but I would never stay in Quayside again. The owners of Quayside need to be fair to their visitors by investing the thousands of pounds that they charging back into the property to actually make it habitable.
Claire C
2021-07-30

Do not book this accommodation
The house was absolutely filthy & in very drastic need of a deep clean & maintenance. There was animal & human hair everywhere. There was mould on the kitchen floors and on the walls. There was not enough kitchen equipment for the number of guests in the property, some of the glasses that were there were in fact washed Nutella jars & on opening the kitchen cupboards there is clearly a damp issue somewhere. Although we had deliberately booked self catering accommodation, we ate out most nights as couldn?t face cooking & eating in the house. The hoover and brush that were left for us to clean up after ourselves were also so filthy & full of dirt & hair we couldn?t use them. Yorkshire holiday Cottages did send a cleaner again when we complained, the cleaner couldn?t seem to see what the issue was & stated that due to covid is wasn?t as clean as they?d expect. They stayed for about half an hour and when we asked if they Hoover upstairs as we had been able to put the baby down on the floor as it was so dirty, she said that this hadn?t been mentioned & appeared quite put out. This was not a case of the property not being cleaned properly once, this property has not been cleaned or maintained for a long period of time. Despite paying a premium rate to stay in the location, we were not able to relax and enjoy our stay as we should have done.
katedZ9359ES
2021-07-25

A large caring heartl
We were so looking forward to coming here for 3 nights next week. Unfortunately my daughter who is very ill with cancer, was taken into hospital , therefore our holiday was not to be., the owners of this cottage have kindly given us a full refund on receipt of my daughters admission to hospital letter. Thank you so much owners amd hopefully one day we will get to make the trip . Catherine
catherineaudsley
2021-05-18

Disgusted with the cottage and with Sykes
This cottage is dilapidated and filthy. We were greeted with bags of rubbish from previous occupants outside the front door, which were still there 4 days later when we left prematurely. The house itself was dirty, uncared for, smelt of mould and damp. It clearly had not been cleaned properly for weeks - dirt, crumbs and bits of old foodwaste from weeks of previous guests left on shelves, on the floors, on sofas etc. There was insufficient crockery and glasses and cooking items for a group of 9 people. There were holes and large splinters in the bare floorboards, missing bedknobs, broken kitchen binlids, broken remote controls... the list goes on. At worst there was a pile of dirty laundry from the previous guests piled up in the corner of one of the rooms. Sykes have been totally dismissive and contemptuous of our concerns and maintain that we should have allowed them to come and clean the property mid week whilst we were still there. In Covid-19 times this would not have been possible without a huge amount of disruption to us on our holiday - namely packing up our stuff, and vacating the property for at least a full day whilst it was fully deep cleaned. We have received no acknowledgement of this, or apology from Sykes. Absolutely disgraceful.
jimbob_and_zo
2020-09-11