Wiltshire Self Catering cottage, Horsebrook House Apartment, Calne, sleeps 2

Luxury price, but not luxury accommodation
The location of the apartment is lovely. However, my first night was very stressful because the bedroom door jammed with me inside the room, unable to access the rest of the apartment including the bathroom. I had to be released by the owner through a connecting door and had to sleep the first night in the owners house. In addition: The oven was very dirty and the cooker hood fan didn't work, only the light. The shower was little more than a trickle coming out of only half of the shower head. One of the handrails over the bath is rusty One of the bedroom windows has its catch missing so the window would not stay shut, which made the bedroom cold Both the smoke detectors had been removed, so did not meet the Fire Risk Assessment requirements The paint and ceiling paper were peeling in several places. Without doubt, the apartment is elegantly furnished, but did not deserve the luxury price paid. I have complained to Sykes Holiday Cottages, but have not received the courtesy of an acknowledgement, never mind a reply.
Maudevelyn
2020-10-04

Looks deceive all a facade
I wrote a review and then deleted it as we are so incensed at the agents and the owners responses to a complaint in respect of our stay.find unable to say the words Booked for a week left after 2/3 days reasons bed filthy general condition of whole flat were disgusting toilet would not flush basin outlet stuck front door lock not working safety hazard no curtains in bathroom a lot more beside when complain why did we not tell them The owners live there are they blind. Sykes said that they cannot get any refund apart from a token sum even though we sent them photographs of the bed sheets all stained and dirty. We are elderly pensioners and saved for this weeks holiday. We have learned a lesson do not book through agents who do do not check their properties and also do not have any customer care. I did ask to speak to a manager at Sykes but they did not have any and I could not speak to anybody at a senior level. Signed Totally disgusted.
Terry Y
2019-08-29