AVOID UNLESS YOU WANT TO FEEL LIKE YOU'RE IN I'M A CELEB
We booked this "luxury cottage" as a last minute weekend away after a devastating year in the hope that we would make some happy memories. We were incredibly disappointed.
We checked in just after 8pm after a 2 hour drive and decided to order a takeaway and go and chill in bed. We went up to bed at about 10:30pm and after lying in bed for half an hour or so my partner noticed something crawling out of the pillow case that was behind my head. Unsure of what it was, he got rid of the bug while I googled it to try and identify it. As he was walking back into the bedroom, he noticed another one in the headboard above my head. I finally identified the bug from pictures on google. Earwigs. 2 of them. In the bed that we were supposed to sleep in that night. We got a video of the one in the headboard as evidence.
We decided there was not a chance in hell we would stay in that bed after this and after calling 28 hotels we finally found one that was not fully booked (it was midnight at this point) at the cost of £160 to us (on top of the £400 we had already paid for this cottage for 2 nights). We have never felt so dirty, our whole bodies felt itchy, like our skin was crawling. As we were packing our belongings back up we found another earwig in the pillowcase, however it fell down the back on the mattress before we could get a picture of it. We left the cottage at 1am, just 5 hours into our 2 night stay.
The next day when we contacted the owners through Sykes cottages we were told "earwigs in the bed are not a justifiable reason to leave the cottage and receive a refund". We are absolutely disgusted. We have spoken to 40+ people regarding this and NOT A SINGLE ONE has said they would have stayed in a bed after finding one earwig in it, let alone 3. We were advised that the owners had gone to check the cottage the next day and could find no signs of earwigs. Earwigs are nocturnal creatures that hide in crevices during the day, so it is not surprising that they could not find them. All in all, our 5 hour weekend away cost us £560 and the money hungry scum that runs these cottages were not prepared to offer us a single penny in compensation.
This is not the first time we have stayed at this property and not the first time we have had issues. The last time we stayed the washing machine locked our clothes in and the hot tub was broken. The numbers left to call in case of emergencies were not answered, but at least they existed last time, unlike this time. We decided to give them the benefit of the doubt as we liked the area and we would just not use the washing machine this time. We now wish we had not bothered!
Please do not waste your money on this cottage. It is not luxurious. It is mediocre at best, and run by money hungry scum who care more about the pennies in their bank than good customer service. And if you are reading this, just know you were given fair warning, and a small refund in gesture of good will could have avoided this. We will NOT be staying again, we will NOT be recommending your cottages and we sincerely hope that you too end up with earwigs in your bed so you know exactly how it feels! Absolutely and utterly disgusting!!!
In need of maintenance to achieve potential
There appears to be 2 review sites for this cottage with 2 different managers, having left a review on the other site it would appear that this site reaches a wider audience so I have posted my review on this site.
The cottage location met our expectations regarding the views and location, the downside being it does sit on the main coast road to Barrow which is relatively busy in the early mornings and evenings. The garden shown in the photos is perfect for catching the late afternoon/evening sun but is adjacent to the road which can be noisy.
The description mentions the Fisherman Arms less than 2 miles away, a car is needed as it is along the main, unlit, coast road with no pavement. The footpath leads to the beach but unless you return via the footpath a round trip will entail walking back along the coast road.
Comments previously made in the past about the lack of privacy in getting in and out of the bath have been overcome by fitting drapes over the window, however it can be done if the drapes are left open and your timing is right to miss the oncoming traffic on the road. In the bath with the drapes open you are rewarded with excellent views across the fields and Morecombe Bay, far better than staring at the curtains or the en-suite. This view is also available from the bed and as the window faces east you get the morning sun. The hot tub, not overlooked, is in a position which catches the sun most of the day and is close to the patio door.
There are two points that need urgent attention.
The major safety problem is the top oven door comes off in your hands when opening as both hinges are broken and do not engage with the retaining lugs on the door. I noticed this problem had been commented upon in a review 14 months ago and obviously nothing has been done.
The second major problem is that toilet flush, on entering the bathroom for the first time we were greeted by a toilet bowl containing toilet paper, having read the previous reviews concerning delays in the owners responding to previous problems I decided to have a look at the flush myself and found it was broken and had had a crude repair made which had failed but I manage to reset the original repair and it usually lasted 2-3 days.
Other problems we found were: - the Cooker Hood and Refrigerator lights were not working, sufficient crockery and cutlery for 6 but only 3 mugs and one of the bedside lights was loose and not working.
The hot tub is in a position, not overlooked, which catches the sun most of the day and is close to the patio door. The instructions mention laying the cover up against the cottage wall and securing with the retaining strap, however the retaining strap is missing. It will stay propped against the wall if placed at an angle. The other option of laying it against the fence is easy to place against the fence but difficult to replace back due to its weight.
Finally, the sofa! it is comfortable when you are on it but is nigh on impossible for an older person to get up from it in a dignified manner due to height of the cushion from the floor!
I did leave a list of the above problems in the property when I left, and Sykes Cottages, it will be interesting to see later reviews to see if any have been acted upon.
I believe that there is great potential for this property if it is maintained properly and I would recommend it if the above problems are resolved..
4 night stay
Stayed for a 4 night break returned home yesterday. Had a relaxing time in Daisy cottage which was amazing and well equipped with everything you need. On arrival the cottage was toasty warm and clean, hot tub was ready and perfect temperature. Cannot fault anything and certainly hope to return one day.
DISAPPOINTED. Poor communication.
booked to stay at Daisy cottage on the 15th August until the 17th August. We arrived on the Saturday to find the hot tub green and foul smelling. We contacted yourself several times the saturday and no technician came to fix it. We contacted you again on the Sunday and again no one came to fix it. we saw a man in the cottage grounds next door and my partner asked if they had come to fix our hot tub. they kindly emptied it but did not clean it, they just refilled it with water. it was late Sunday evening so this was no use to us, as we were leaving the monday morning. I have not got what I paid for. myself and my partner have tried ringing all contact numbers given to us and no one has answered or got in touch, regarding our complaint, after being told they would be in touch by the end of the day on the 17th August.
We loved this cottage and even tried to get an extra night as we loved it so much. It was clean and cosy and even though it was cold and rainy the cottage was lovely and warm. I cant explain how lovely it is and the open top bath and the views were gorgeous and you have total privacy. The hot tub is in a good position meaning we weren't getting any wind on us and it was massive and lovely and warm. There is a lovely cobble beach 2 min drive away and it is really good for walking. Also a town about 5/10min away with a food store (didn't use as we took everything). Was in contact with owners to try and get an extra night and they were in contact with us straight away and were really friendly. The bath is big and deep so it was lovely to just relax and the cupboard in the bedroom holds a lot and plenty of hangers. I have no complaints at all and highly recommend this cottage and we would go back again.
One thing to note but it does state on the website there are steps to get up to the property (house step deep and about10/11)
One thing that would make it perfect for all would be a different sofa, it was comfy and I have no complaints but it is low and it would be a struggle for older people. I would love to send my mum and dad but my dad has bad knees and wouldn?t manage the sofa.
10/10 can not fault this lovely cottage and we had a fab time even with the bad weather.