Self Catering in Devon - Hope Cove

Sykes Cottages why do you have NO customer services
As stated by the previous reviewer the building of 4 new properties immediately next door obscures views over the sea and of Inner and Outer Hope. Lorries and vans were parked blocking the access to Woolmancliffe, while the noise was obtrusive. There was no indication of a large development immediately next door on the website for this property at the time of our booking.Had we known we would not have booked Woolmancliffe, it was misrepresentation. On day 3 the boiler stopped working. After a morning calling Sykes customer services with no reply we finally spoke to Sykes bookings who were able to eventually provide a caretaker contact. The boiler remained out of action when we left on day7. On day 5 after heavy rain the drains backed up and overflowed the manhole cover, and we were unable to use the loos. On return I wrote a letter of complaint to a named Director at Sykes claiming a partial refund, but 12 days later I have had no acknowledgment or reply to my letter.
Ian B
2021-10-27

Lovely property inside - building site next door significantly impacted stay
Lovely inside - very well equipped. Lovely location. However the building site next door was quite noisy and vans parked over the front of the house meaning the view was blocked. Given the photos on the website we were unprepared for how obtrusive this was. Went to ask the vans to move and a refusal by one of the workmen. Without this would have been a well sited property.
KristynM21
2021-10-22