North Yorkshire Self Catering cottage, Anvil Cottage, Appleton Wiske, sleeps 8

Disappointed
We have just returned from a stay at Anvil cottage. First the good. The house is warm and nicely decorated, very spacious and apart from the fact it is in need of some TLC facilities are good. Only one shower, the property sleeps 8 so that could do with changing, but we managed. Games room came in handy. The owner seemed lovely, dropped us in a bottle of wine for NYE. The bad - Now, I would just like to clarify that it was never my intention to leave a bad review. If I hadn't basically had my complaint thrown out without follow up I wouldn't have left this review but I feel people need to know. The beds are really uncomfortable, the mattresses have just about had it but we coped. On my last day I woke up with bites all down one side of my body, the side I sleep on. I presumed I had been coming down with something. I saw my GP who diagnosed Bed Bug bites. These bites were in clusters and presented text book like for bed bugs. I had no other symptoms. Later that day my husband noticed he also had bites in the same presentation, not as many as me but I think I must have fed the whole lot of them. On taking advice, we have destroyed our luggage on return as to not transport the bugs to our home. I emailed Sykes with my concern only to be told the owners declined they had bed bugs as the sheets were clean without even getting it checked out. My initial email was not to complain but to make them aware of a potential infestation that could get worse if not looked into. On researching these bugs I have found out that they live in the wood of the bed, in cracks in walls and in carpets, not only bedding. I also found out that others in the house could have been bitten but no symptoms. I am disgusted that this kind of thing can just be brushed under the carpet (literally!) without anyone checking it out. I would have been happy with an apology and a rest assured we are getting pest control in to check on it but nothing is getting done about it. If I was anyone thinking about staying here, I would contact Sykes first and ask if the situation has been resolved. I would like to say Sykes have been fab communicating with me but they cant force the owners to take action.
joannarV5183RL
2022-01-05

Nice stay few little faults
We were a party of 6 adults and 1 toddler. We had a really nice stay at Anvil cottage and would be happy to return as long as some of the issues we encountered were addressed. Starting outside in the garden (1) the decking in the hot tub area needs attention, it needs screwing down properly, sanding and repainting (my 2 year old granddaughter got spelks in her feet) (2) there weren?t enough chairs to sit on outside, luckily we took some of our own as we had planned a trip to the beach (3) you need to get rid of the ?picnic table? as it is very unsteady and not fit for purpose! Next issue is the en suite bedroom (1) it has no wardrobe so nowhere to hang clothes and the drawers need updating (2) the wet room drain needs attention as anytime we had a shower the whole floor flooded and the water took ages to drain away! It's needs to just be a shower room and not a wet room! (3) the light fitting and toilet roll holder was rusty and needs replacing (all the toilet roll holders in the house were rusty). Next the bathroom, the plug in the sink wouldn?t stay in so the men couldn?t fill the sink up to have a shave and also the bath plug was rusty. The tv in the games room doesn?t work so don't know why it's there, I saw a previous review where someone mentioned this and thought it would have been addressed but sadly not! 4 out of 5 of the light bulbs in one of the lights in the lounge were not working, cooker hob light didn?t work, need more cooking utensils, wooden spoons, tongs, bbq equipment etc. Tie backs need sorting in the bedrooms as they don't stay on and there was some paint peeling in the dining area. I know this sounds a lot of negativity however these are all minor things that wouldn?t take much rectifying and then we would have given it a 5 star rating but sadly at the moment it isn?t. However these things didn?t spoil our stay and we had a lovely relaxing week, the village is very quiet and there is a nice little park, basketball pitch and football field a couple of minutes walk away which we all enjoyed. Northallerton and Saltburn by the sea are not far and are a nice day out, it would be handy if there was a takeaway or fish and chip shop nearby but there was no information about these and we couldn?t find any. Overall we had a lovely stay.
susanwhite50
2021-07-11