Luxury Cottage - I don?t think. Unfit for Human Habitation
Where to start.
St Hildas Cottage issues List
Suite of furniture different than pictured - Not a big deal , but not as advertised.
Dining Table - not as pictured, not comfortable to be sat at - Clearly was from a bar, type that are commonly seen in Weatherspoons etc, as it had the number 33 on the table.
Fireplace did not work - Batteries missing from remote.
Decking out back - Not swept - Leaves everywhere and generally dirty in appearance. Nettles growing and overgrown in general. The hanging seat in the garden photo's also attached, this had bird droppings on it, and was a mess, The overgrown shrubs are growing into it. The Pizza Oven in the garden is a nice addition, however, if you actually used it, would cause fire and burn the overgrown branches and vegetation around it.
On sweeping the decking ourselves, we noticed that there were a number of Bee's crawling around on the decking. In the space of 10 minutes we seen 40+ bees go into the corner were the hot tub is, and underneath the decking - Clear to see there is a Bee's nest underneath the decking
Glass out onto decking on doors - Grubby and Dirty - We cleaned this on arrival ourselves.
While starting to cook on our night of arrival - I noticed when taking a plate out that it was marked with a few specks of dirt - So I cleaned it thinking that it may have been overlooked. I got a few pots and pans out, and noticed that the bun tin was really beyond any fit state to be used, let alone offered for visiting guests to use.
The colander - See attached photo. The marks on this, really put us both off, it looks like human excrement. As we were still intending on staying when we noticed this, we put it through a boil wash in the dish washer.
The bedrooms had clean linen on the beds, but there were grubby marks on the carpet and on the Main Bedroom Duvet - Photos Attached also.
Overall the cottage needs to have a deep clean. Having both worked through the COVID Pandemic as key workers, we just wanted to get away and have a hot tub cottage were we could relax. Having a property that has been closed the last three months, we would have expected that in the current situation where hygiene and cleanliness is necessary and expected, we were very shocked and disappointed to see the state of this ?Luxury? Cottage.
Not being able to contact the owner has been frustrating, as we feel both the onsite help, while friendly and apologetic were very keen to make it clear that they didn?t own the property. The only contact number, which misleadingly states is for Mr David Barker, actually routes through to the staff looking after the guest house, who say they have nothing to do with the cottage.
We had booked for 7 nights in total, but 2 nights was more than enough. We reported the issues to the onsite staff, and allowed 24 hours for remedial work to be acknowledged - But as per the pattern with this property - No one can ever contact the owner.
Having taken this up with Sykes, and been advised them that we will be seeking a refund for the full amount through our credit card, they have told us, that if we do, they will place a debt against us, and sell it on, therefore creating a CCJ against us. Sykes ? Please educate your staff, obviously if they knew that to get a CCJ (County Court Judgement) Yes the clue is actually in the name, this will have to go through court, which, due to the evidence and the photographs we have taken, will happily stand up in court and argue the case in point.
So 3 of us (3 young lads) booked a 3 night stay here in February half term.
-On arrival we were greeted with dirty floors, dirty pots and pans, dirty hobs and even wee stains on the toilet. We spent an hour cleaning up.
-A stool was cracked right in the middle.
-13 bulbs out and none of the landing lights where working.
-Had to wait a full day for the hot tub to reach temperature
-1/2 a toilet roll was available for 3 grown men for 3 nights!!
-No salt in the salt pot
-The welcome pack consisted of 6 of the little milks that you would get in McDonald's, no tea or coffee to go with it!!
-A light was hanging down
-Visitors book was full and had been since October.
-WiFi signal inadequate.
-There's a DVD player but not the appropriate lead to go with it so couldn?t watch available dvds
-Soap holder and plinth has come off the wall in the bathroom.
So all in all I?d not advise you to stay there!!
I contacted Sykes cottages who we booked it through when we got back and awaited their phone call and have rang on numerous occasions since as I?m STILL waiting a response hence why I?ve put this on later to give Sykes cottages and the cottage itself time to rectify my complaint.
Cosy, comfortable, cute
After reading a review from August 2018 I was concerned about our stay, but I can honestly say I'm not sure the review is for the same place. The Cottage looks just like the pictures, the hottub is fantastic and it has everything you need ( apart from WiFi)
The owners greeted us on arrival and we had fresh farm complimentary eggs every morning for breakfast. The locations is brilliant. We had fab days in Whitby and Robin Hood's Bay as well as Sandsend beach being so close!!
Towels and bedding included and no issues.
The only thing I'd add is WiFi but some people prefer to get away from the world on a seaside break.
Thanks for having us
We were unable to speak to the owner (Mr D Barker) after making several phone calls trying and didn't have a visit from him during our stay. The supposedly detached cottage is definitely not detached (end cottage of a row)and luxury as advertised. The stale smell that greeted us when we arrived was overpowering and we had to buy several air freshners but we couldn't get rid of the smell. The cottage is dirty and in need of a lot of repairs. The outside metal garden furniture is rusty and dangerous. There was a lot of bodged DIY done that looked awful. The towels were thin and rough. The crockery and pans were old and damaged. ....and a very sparse selection. There are no wardrobes, just cupboards with shelves (no good for hanging dresses or trousers). The bath needed a good clean and descale.
Overall a very disappointing stay (that we cut short because of the state of the cottage ). It was certainly not value for money.
We were very disappointed.
We stayed for a week it helped weather was lovely .The cottage is in a small village local pub badger and hound serves good food .The cottage is modern large on a small holding with various animals the fresh eggs are lovely and you can collect your own .Lovely cliff walks from the cottage into stathies and runswick bay .Everyone is so friendly and if you have a dog they are welcome everywhere .The hot tub is a nice addition and very welcome after a long walk
We will definatley stay again comfortable cottage in a great area