South Hams Self Catering cottage, The Hideaway, Dartmouth, sleeps 4

Disappointed
So been to the property before and it was fine. Clean and tidy. As it was this time, it's more the customer service that has failed. Arrived at coast and country cottages in Dartmouth town centre to pick up keys, they handed me an envelope with keys in and parking permit. Didn't explain anything to me about the permit or property except to say that the fridge freezer had broken and they put a small fridge in the already small living room. Now as we like to fish it was a disappointment not to have a working freezer to keep bait in as there's nowhere in town to get it, also to keep caught fish in to take back with us. No compensation was offered. Fine. The problem was after I left I got a message saying the cleaner found alot of dog hair, admittedly It was an error on my part to leave him off the booking, just an afterthought, not trying to rip off anyone. So they charge me £25 for the dog, also fine. However they decide to add another £25 for housekeeping, even though I'd already paid for the extra insurance. So it's okay for them not to live up to their promise in what I've already paid for but they are more than happy to charge me over the top for my error. Very hypocritical, not the least bit professional and very disrespectful. Will never use again
TrailBlazer681460
2021-05-10

Our Special Hideaway
We absolutely loved our stay here. It was cosy, comfortable and in the heart of everything! Our dog felt right at home and enjoyed playing in the garden. The bedrooms and bathrooms are so nice. The place was clean, well equiped and adequete for our needs. The parking is not far at all. The people we booked with coast and country cottages were fantastic. We were right by the beautiful Dartmouth Harbour, where we enjoyed many a drink in the evening time at Platform one. Lovely shops. Theres a park with a cafe just under a 10 min walk from the house which we took our dog every morning he loved it so much and got to play with other doggies! Our dog is called Crosby so we were excited to find Crosby Meadow!! We recomend the walk to Dartmouth Castle and Sugary Cove. We got the steam train to Paignton and Goodwington Sands and a lovely boat trip to Greenway. Fishacre is beautiful a nice house and gardens with breathtaking views. Slapton sands and torcross was a really nice day out. I have attached some photos of these places. We highly recommend! Just perfect thank you.
WendyCrosby
2020-09-20