As I have had no direct communication from you and the e-mail I sent to you requesting your cooperation was not responded to and also because your Agents/Property Managers have stopped responding to my legitimate questions and refuse to publish this Feedback, I am taking the opportunity to use Trip Advisors more equitable and open format.
On 25th July, I sent Feedback (requested by your agents) to Sykes concerning my stay in this Property during the previous week, the following are some of the details which contributed to my disappointment.
Bearing in mind that we had to raise the issue of ease of safe access/egress at the only other "Sykes" property we have stayed in and that this was accepted as a genuine issue by them, the thought "Deja vu" entered our minds when, on unlocking the main access door, we found it necessary to "shoulder barge" the door to open it. To re-close the door from outside requires slamming the door to get it to close sufficiently to latch and/or lock. From inside it also follows that the door has to be slammed to achieve the same result.
Both of the children have been shown how to unlock and open doors in order to facilitate egress, especially in urgent situations, but the door was to stiff for them to open although they could unlock it. With this in mind, we decided that it would be safer to use the double doors from the veranda to the lounge for our main access/egress. However, although there is a key provided for this door, I noticed that the securing latches at the bottom were not engaged in the door frame and that the top latch (although engaged) was deformed. Before risking unlocking the door, I tried but was unable to engage the bottom latches. This was the state of the door as left by the owner prior to our arrival.
In view of the above, I was reluctant to open the double door in case it could not be re-secured so this left us having to use the main door with difficulty. To add to the difficulty of using the main door, we had assumed that we would be able to use the 'shed? (mentioned in your property details) as storage for the boys' bikes. However the 'shed? was so full of clutter that this was not practicable without finding alternative storage (there is none). Therefore the bikes had to be stored in the porch and as it is such a restricted area (made worse by two chairs which seem to serve no purpose at all) it was necessary to move one of the bikes each time access/egress was needed while they were in the porch increasing the delay in any emergency situation.
The ?Storage Shed? turns out to be a low level exterior cupboard which I would imagine is not what most people would think of when promised a Storage Shed.
On the subject of storage, the wardrobes are understandably small in a compact Cabin but as one had a folding bed stored in it and the other had some other heavy and bulky item (which did not seem to be part of the itinerary) in it, bags and cases had to be left restricting the bedroom floors.
There was not a washing up bowl in the Cabin. This in its self would not have been a problem but as there was no plug for the kitchen sink my wife spent the whole holiday using a small "fruit bowl" sized bowl, and which would hold two mugs at a time, to wash up in. As you can imagine this presented difficulty when dealing with saucepans and cooker trays. I tried disconnecting the Bathroom sink plug but this was to small for the kitchen sink so I refitted it.
In the Bathroom, the extractor fan was not operating and the shaver mirror light was unusable due to constant flickering and there was no shaver socket. Both bedrooms had shaving mirror and socket fittings but there was no power to either of them.
There were no meaningful instructions for the use of the television and in fact one previous guest, who had worked out how to use it, kindly had taken the time to write the details in the Guest Book and if we had not read the book we might never have had use of the TV. All the owner needs to do is copy the details into the Cabin "user guide" - not much to ask.
Whilst looking for instructions for the TV, I discovered in the chest of drawers in the Lounge (easily accessible to the children) various tools including a man-sized hammer and a scalpel sharp "Stanley" knife and also a three pin plug adaptor which fits modern sockets and which seems to date from the "round pin" plug era and is not a British Standard shielded type and therefore would allow access to live connections. As an Electrical Engineer, I have removed the adaptor in the interest of safety. It may well be that potentially dangerous items have been left by previous guests but guest safety must be maintained by removal of such items. Both you and your agents (Sykes) knew almost a year in advance that there would be children in the Property.
The Poor Cleanliness rating which I gave is due to the fact that although superficially cleanliness appeared good, as part of my Wife's "backing out" routine, she stripped the beds and removed the pillowcases, quilt covers etc. as she always does when we have used rented accommodation. During this process, my Wife was shocked by the stained and discoloured state of the underlying pillowcases, quilt covers etc which we had been sleeping in/on for a week.
It appears that Sykes do not routinely vet properties and this may explain why such situations occur. How do you view your obligations under the Trade Description Act? The Cabin is not "immaculate" as described by Sykes (a Synonym for immaculate is "perfect") and how it is rated as four ticks - "excellent standard throughout" I fail to understand.
Just home from a week in this lovely cabin. Well equipped and prettily decorated. Loved the kids dvds, and the card and board games. The hot tub is blissful. The park is tidy, quiet, peaceful, the location for reaching Aviemore, newtonmore, cairngorm, loch ness, elgin is perfect. We will be back next summer.
Creag Dhubh is a beautiful lodge, that has an ace hot tub! Every little detail was covered. The lodge is in a great location and has awesome scenery. We had a marvellous time. We loved it.
The property was very clean, very homely and welcoming. A great location, more than adequate facilities and the hot tub was great. None of us wanted to leave.
Creag dhubh is in a lovely location - other places of interest within easy reach. Hot tub was very nice to come back to after a tiring day.