Cornwall Self Catering cottage, Shoreline, Marazion, sleeps 4

Mrs
We booked for a week, got in the bungalow an it looked at a quick glance ok ! We went out to eat that first evening went home to bed . The bed was diabolical, the mattress had springs poking through the material. As did the 2 single beds! The next day Sunday , I phoned the letting agent and then the owner who after heated conversation agreed to get new mattress. We had 3 nights on the original mattress's . Eventually they were changed. The cleanliness is also a problem, it was filthy. Floors in the lounge area and kitchen mopped with the same filthy stinking mop as the bathroom. We could smell something awful and it was the mop . Lampshades with cobwebs in, skirtings grubby . Bathroom basin plug had lots of hair and muck attached to it. We were told by the owner it would be sorted whilst we were out , got back nothing done .
BeaRichards
2018-06-19

Disgraceful
Apparently the state of this property was a 'surprise? to the owner and other reviews ?good? could only find one which said ?.....10/10?! We aren?t ones to head straight to trip advisor to leave any reviews of any kind, this place however fully deserves one! After driving 6 hours from the North we arrived to a property that we weren?t allowed into until 15:00 ?as it was being cleaned? we think not!! For a start, the actual property vs the one in all the pictures online - quite different (would have been willing to overlook if it wasn?t so filthy) the facility is well overdue some updating, the toilet seat in particular. Lazy maintenance. We suggest the lady who owns this property and was surprised to hear our complaint sack the maintenance and go inspect it for herself. Within minutes of arriving, Sykes were told that we were not staying and that we needed an alternative. We would have preferred to stay in the car! Thankfully we are now settled into a different property within 5 miles from original (must say though, St Ives much nicer than this area, St Michael's Mount is pretty but that's about it) determined not to let this spoil our holiday we will leave you with some pictures of Shoreline and what we found in less than 5 minutes. Would recommended Sykes however, who were great and very efficient. Pictures do not quite capture the filth, trust us though - the toilet seat alone was a dealbreaker.
AmyListon85
2018-02-17