Self Catering in Cornwall - St Austell

Not dog friendly!
Cottage was well equipped, clean and a nice cream tea provided on arrival which is much appreciated. Right, now where do I start! Didn?t find the owners friendly or helpful at all during our stay. Lovely hot tub provided but you can only use it if you have the key and to get the key we had to keep texting, calling and knocking at their house. So they went out for the day, without asking us if we wanted to use the hot tub, so we couldn?t use it for the whole day - then they said there was a time restriction on when you could use it by. On holiday you don't want to be on your phone the whole time texting and calling the owners just to get the hot tub key, they should let both cottages sort it - we were the only people at the cottage for 4 days till a family came, so we didn?t understand why we couldn?t keep the key until they came or put the key in a safe place so we could just alternate on when to use it. They say it is dog friendly but it is far from it, we went on walks everyday and they did get muddy, so we wanted to shower them to keep the cottage clean but only 1 Dog towel was provided. As the towels were in daily use they got muddy so I went down to the private shared cottage washing machine to find out that the owner is using them for her own washing. (This happened on a couple of occasions) So I went back later to wash the towels just to encounter the woman who owns it, no friendly greeting or smile just a ?you are not washing those here, the washing machines are not for dog towels? The woman was not friendly in the slightest, not even an apology. The husband was understanding. Overall I would not return, they were not friendly hosts and their description needs to be edited as the log fire provided came with no logs and no instructions for the fire or anything else, they are not Dog friendly and need they need to specify what you cannot do.
heidiburrows
2018-02-01