Cornwall Self Catering cottage, Cloam Cottage, Port Isaac, sleeps 4

Ongoing problems which need urgent attention
The cottage is centrally located in Port Isaac, beds & bathrooms were clean & comfortable, good quality linen and nearby parking space was invaluable, but this is where the positives end. We initially reviewed the cottage in May 2022, however according to recent reviews and despite raising these issues with John Bray, the owners and cleaners have failed to resolve any of them and the property is sadly very neglected, needs a complete refurbishment. All reviews mention windows & doors covered in grime & although a window cleaner was arranged for the end of our weeks stay, we had to clean them ourselves and buy the basics to do so. Surely a regular window cleaner wouldn't be out of the question. We also witnessed the cleaners sharing, what appeared to be discarded bottles of wine and used cleaning products between them in the car park. So don't expect any products such as toilet rolls to cleaning fluids. We found many discarded items including a pair of shoes etc under the sofa and dirty tissues under the bed. John Brays offered a re clean but the 4/5 day delay meant we did this ourselves, recent reviews state similar. With the exception of the washer dryer, the rest of the appliances, utensils, hinges, crockery, furniture and soft furnishings were either rusty, mouldy, chipped, broken or dirty. The owner did arrange for a new cooker as the old one was rusty and dangerous. However the fridge was ancient, needed defrosting, had broken shelves, kitchen cupboards needed attention and recent reviews suggest these issues remain. The broadband did not work for the full week & we had to raise a repair with the supplier. Whilst we appreciate this is a rural area, other properties had functioning wifi If these issues were addressed, new appliances installed, the property inspected and cleaned to an acceptable standard and the cottage could be nice for future clients.
835jillh
2022-09-17

Could be a lovely cottage if the issues were addressed
The cottage is centrally located in Port Isaac, beds & bathrooms were clean & comfortable, good quality linen and nearby parking space was invaluable. The cottage is lovely but was sadly neglected and had it been the odd issue we would have ignored this. We did however find the staff at John Bray to be extremely professional, helpful & responsive Other reviews from March mention windows & doors covered in grime & we could not see anything out of the windows or doors & although a window cleaner was arranged, the delay meant we had to clean them ourselves. It would be hoped that the window cleaner is now a regular arrangement We also found many items including a pair of shoes under the sofa and dirty tissues under the bed With the exception of the washer dryer, the rest of the appliances, utensils and crockery were either rusty, mouldy or broken. The owner & agency did however arrange for the cooker to be replaced, wine glasses, arranged a re clean but as these things understandably take time to arrange, the 4/5 day delay meant we did them ourselves The broadband did not work for the full week & we had to raise a repair with the supplier. Whilst we appreciate this is a rural area, other properties had functioning wifi Hopefully these issues will be addressed for future clients, new appliances installed, the property inspected and cleaned to an acceptable standard and the cottage could be amazing
835jillh
2022-06-14